PURPOSE OF THE POSITION:|
To integrate hands-on scientific training and available resources to interpret, analyze, and communicate technical information and product support. To maintain the image of Sigma-Aldrich as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service. To document and utilize customer interactions as opportunities to improve business and operations.
ESSENTIAL JOB FUNCTIONS
' Fulfill customer requests for technical information and product support
' Utilize scientific knowledge and available resources to communicate requested information to the customer by phone, email, and fax
' Provide scientific responses to the more difficult questions and solutions to customers' research problems, consulting with more experienced scientists when necessary
' Recommend products based on customer needs and research interests
' Develop positive customer and colleague relations
' Maintain a professional demeanor by understanding, believing and expressing the Sigma-Aldrich values in all communications with both internal and external customers and colleagues
' Follow through on commitments to customers and colleagues as promised
' Resolve issues by balancing customer and company interests
' Utilize customer interactions to maximize opportunities for technical, business, and service improvements.Document product quality issues
' Document product quality issues in a manner that facilitates resolution
' Document and initiate error corrections in Sigma-Aldrich electronic and printed publications by directing the issues to the appropriate persons
' Identify and document customer requests for new products, obtaining the technical application information that may relate to its marketing potential
' Enhance our product information databases by documenting technical information from customer interactions
' Profile customers by obtaining their areas of research interest or application needs in order to enhance our business strategies and support our trend analyses
' Contribute to company/dept operations and process improvement efforts
' Recommend improvement ideas and lead process improvement. Participate in the use of PDSA methodology
' Lead or actively participate on intra- and inter-departmental teams as assigned
' Miscellaneous duties and tasks as assigned
' Exemplary attendance and adherence to schedule
Masters degree in one of the chemical or biological sciences; or B.A. with equivalent experience in relevant scientific-based or laboratory/production work.
Experience: Over 1 year.
Essential and Critical Skills:
Biochemistry, Chemistry or Life Science knowledge in areas of expertise. Interpersonal skills. Acts as a resource and role model for others. Excellent verbal and written communication skills. Ability to working and participate in a team. Computer skills. The ability to rapidly and constantly change topics of discussion and levels of communication, be able to multitask.
If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.
About Sigma-Aldrich: Sigma-Aldrich is a leading Life Science and High Technology company whose biochemical, organic chemical products, kits and services are used in scientific research, including genomic and proteomic research, biotechnology, pharmaceutical development, the diagnosis of disease and as key components in pharmaceutical, diagnostics and high technology manufacturing. Sigma-Aldrich customers include more than 1.3 million scientists and technologists in life science companies, university and government institutions, hospitals and industry. The Company operates in 35 countries and has nearly 9,000 employees whose objective is to provide excellent service worldwide. Sigma-Aldrich is committed to accelerating customer success through innovation and leadership in Life Science and High Technology. For more information about Sigma-Aldrich, please visit its website at www.sigma-aldrich.com.
Sigma-Aldrich offers a highly motivational and rewarding working environment with attractive salary, benefits, retirement, relocation and incentive packages including tuition reimbursement. Sigma-Aldrich fosters the growth of employees in a culture of respect and dignity with ample opportunity for career advancement.
Sigma-Aldrich is an Equal Opportunity Employer
Check the shelves of any research (or mad) scientist and you'll likely find Sigma-Aldrich's chemical products. The company is a...