Security Guard
DRI - Palm Canyon Resort - Palm Springs, CA

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Under direct supervision, the Security Guard ensures safety and security of the property.

Detailed Description

  • Patrol perimeter and parking areas (to include underground), lobbies, pool areas, tower rooming and office, work and storage areas (to include underground); being observant of any security, safety or policy and procedure violation issues.
  • Maintain the flow of traffic in driveways and unauthorized vehicle staging in no parking, reserved parking and loading dock areas.
  • Respond to calls as dispatched and address all issues according to policy. Report all security, safety or policy and procedure violation issues to Security Dispatcher, Security Supervisor and/or Assistant Supervisor.
  • Perform duties of the Security Dispatcher: answer phone and radio calls, dispatch Security personnel, handle guest relations and issues, report all necessary information to Security Supervisors or Assistant Supervisors. Input all required information into iTrak.
  • Operate and monitor security equipment to include CCTV, radios and the fire control panel.
  • Log lost & found and received mail, making all necessary notifications, when the Administrative Security Officer is not available.
  • Administer and log hard & soft keys according to the key card policy.
  • Conduct preliminary investigations and obtain all information, photographs, statements and evidence for incident reports.
  • Escort undesirable and/or unruly individuals from property at the direction of Security Supervisor or Assistant Supervisor.
  • Complete and review incident reports in iTrak.
  • Follow up with guests and Team Members as needed.
  • Perform escorted key assists as dispatched to regulate access to secured areas.
  • Maintain confidentiality of all security related matters.
  • Clock out and in from scheduled 30 minute break when working a shift consisting of six consecutive hours. (May be subject to be called off from break, but break times will be made up before the end of the shift).
  • Required to cover additional shifts as requested.
  • Attend and complete all required training as assigned.
  • Deliver the Meaning of Yes® set forth by QA standards and following corporate initiatives.
  • Complete additional duties as assigned.
  • Complete special projects as assigned.
A more detailed job description is available upon request from the Human Resources Department.

Job Requirements



  • Six (6) months experience in Security or related field such as Law Enforcement, Military, etc.
  • High school diploma, GED or equivalent.
  • Minimum 18 years of age.
  • Must have or be able to obtain a valid, CPR/AED certification and other licensing as required by state laws & regulations.
SKILLS Required:

  • Ability to prepare reports and written correspondence.
  • Ability to communicate in English, in both oral and written form.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Time management; the ability to organize and manage multiple priorities.
  • Problem analysis and problem solving skills.
  • Initiative and adaptability.
  • Detail oriented.

Additional Details

Diamond Resorts International® offers:
  • Excellent earning potential.
  • Excellent benefits program including company matching 401(k).
  • Eligibility for our tuition reimbursement program.
  • Resort Privilege Program (eligibility for travel discounts).
  • Industry leading training program.
  • Fun working environment.
  • Unlimited real growth opportunities.