Security Supervisor | New York
Mandarin Oriental - New York, NY

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Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 10,000 rooms in 23 countries with 16 hotels in Asia, 14 in The Americas and nine in Europe and North Africa.

Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 10,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans. The Group regularly receives international recognition and awards for our legendary service hospitality

About Mandarin Oriental, New York

A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 248 elegant guestrooms and suites — all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; MObar created by noted interior designer, Tony Chi; the Lobby Lounge with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants.

Scope of Position

The Assistant Manager maintains an efficient operation of the department and meets guests expectations for quality of the product and service. It is the mission and intent of this position that the incumbent will help in the overall day to day operation, and long term outlook of our Lobby Lounge and Bar. The Assistant Manager will help create a pleasant dining environment and experience for guests.

The Security Supervisor duties and responsibilities are as follows:

-Manage the administration of lost and found with daily audits.
-Add support to the house officers and supervisors to complete routine assignments.
-Provide supervisory guidance and support to all security colleagues within the Security Department.
-Review and follow-up on all incident, loss and accident reports.
-Perform daily administration of hotel's key control system.
-Be responsible for the fire life safety policies and procedures as dictated by NYCFD fire safety director legislation.
-Assist in training of all colleagues in emergency procedure preparedness.
-Ensure Supervisors are performing daily audits of keys as per key control policy.
-Be responsible for the day to day operation of Security Department.
-Monitor security command center fire and alarm systems, radio systems.
-Patrol hotel areas and hotel properties.
-Detect fire, security and safety hazards, disturbances and unauthorized persons.
-Deals with emergency situations.
-Administers first aid and investigate colleague and guest accidents and incidents.
-Conducts parcel pass inspections of colleagues entering and exiting the hotel.


-A minimum of 2 years experience in a luxury market.
-***Fire Safety Director License is Required***
-2+ years experience as a Security Officer.
-Professional appearance and excellent written and verbal communication skills.
-Able to multi-task and is very detail orientated with strong follow through skills.
-Must be computer literate and familiar with basic programs.
-Must be able to work a flexible schedule.

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