Self-Pay Specialist
University of Minnesota Physicians - Brooklyn Center, MN

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The Self-Pay Specialist is responsible for resolution of self pay account balances, answer incoming customer service calls with the ability to explain charges, services and insurance billing questions. Work with UMPhysicians departments and agencies to resolve billing inquires with a patient-centered approach, set up and maintain patient financial arrangements, recommend and screen accounts for assistance programs, make recommendations to departments and leadership for process improvements and comply with UMPhysicians policies.

They are also responsible for researching and auditing account balances, correct and update patient demographics, perform insurance verifications, update and register insurance information, maintain account comments, refer bad debt accounts to agencies, handle and resolve correspondence, statement edits, disputes and discrepancies. Demonstrate professional development by attending all staff meetings, education sessions, seminars or workshops. Takes initiative for self learning through web based education, training materials, etc. Maintain strong customer relationships with Patients, Guarantors, departments and key stakeholders as appropriate.

This is an excellent opportunity for an individual with a strong customer service background, who can successfully balance driving results with maintaining and ensuring patient satisfaction. People who will thrive in this role enjoy working in a fast-paced environment, manage multiple projects and tasks, and can quickly diagnose and troubleshoot problems. Preferred candidates will have previous experience in building positive results-oriented relationships and have a background with patient advocacy.

This position is located at our Brooklyn Center location.

To qualify for the role, you must possess:
  • Previous experience in a role that predominately focused on providing excellent customer service
  • Two years medical customer service
  • Two years billing experience and insurance knowledge (registration, eligibility, etc.)
  • Successfully drives results while balancing multiple priorities and tasks
  • Ability to keyboard at 35 words per minute
  • Ability to diagnose and troubleshoot problems
  • Ability to perform mathematical calculations

Preferred:
  • Health care claims processing, and follow-up background
  • Previous experience and/or knowledge of insurance denials process
  • Previous experience working with medical practice management billing system.

About UMPhysicians

UMPhysicians has deep roots in the University of Minnesota Medical School, which has trained physicians since 1888. In 1997, 18 separate practice groups of physicians at the University united to form University of Minnesota Physicians. UMPhysicians serves as the integrated group practice for the Medical School faculty.

Since our founding we have achieved considerable growth and major improvements to our clinical and business operations. Today UMPhysicians owns and manages more than 50 specialty clinics and five family medicine clinics.

UMPhysicians is independent and non-profit, governed by a board of directors. We employ over 750 physicians and 1,400 health professionals and staff.

Advancing medical knowledge and education is central to our mission. From our first successful heart transplant in 1952 to our 700 th in 2010, UMPhysicians has been on the leading edge of academic medicine in multiple specialties.

UMPhysicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of healthcare through rewarding and challenging assignments and the opportunities for advancement.

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