Senior Engineer E-commerce Operations
Live Nation Entertainment - Hollywood, CA

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Job Description:
Who are we? Live Nation Entertainment is the world’s
leading live entertainment and eCommerce company,
comprised of four market leaders: Ticketmaster.com, Live
Nation Concerts, Front Line Management Group and Live
Nation Network. Ticketmaster.com is the global event
ticketing leader and one of the world’s top five
eCommerce sites, with over 26 million monthly unique
visitors. Live Nation Concerts produces over 20,000
shows annually for more than 2,000 artists globally.
Front Line is the world’s top artist management company,
representing over 250 artists. These businesses power
Live Nation Network, the leading provider of
entertainment marketing solutions, enabling over 800
advertisers to tap into the 200 million consumers Live
Nation delivers annually through its live event and
digital platforms. For additional information, visit
www.livenation.com/investors.
Who are you?
Passionate and motivated. Driven, with an
entrepreneurial spirit. Resourceful, innovative, forward
thinking and committed. At Live Nation Entertainment,
our people embrace these qualities, so if this sounds
like you then please read on!

The Role:
Ticketmaster is looking for a Senior Analyst to work in
its E-comm Operations department. You will be
responsible for the day-to-day maintenance of
Ticketmaster’s proprietary applications. The Senior
Analyst will coordinate and execute the configuration,
deployment, maintenance, and monitoring of each
application’s components and provide global support for
Ticketmaster’s online products & services.

Responsibilities:
  • Manage configuration and change control for the
production environment.
  • Provide technical assistance to other business units
for all issues pertaining to the production environment.
  • Assist QA and Development in detecting software
defects and isolating them in source code.
  • Provide incident reporting and statistical analysis to
management.
  • Provide tier two support for technical incidents
  • Manage incidents queues and works closely with the
team to meet OLAs (operating level agreements)
  • Lead troubleshooting during production outages and
document resolution/changes needed to prevent future
occurrences
  • Ready to be part of an on call rotation to provide
support after business hours.

Qualifications:
  • A high capacity for logical reasoning
  • A proven ability to troubleshoot complex systems
  • Quantifiable hands-on experience with UNIX systems (3+
years)
  • A strong inherent understanding of production
operations
  • A strong understanding of web based applications /
technology
  • A thorough working knowledge of Perl and UNIX shell
programming (5+ years)
  • Ability to communicate articulately and effectively
  • Experience with Perl, C, C++ or Shell scripting.
  • Experience with relational databases (MySQL and
Oracle)
  • Experience building and installing software in a
Linux environment.
  • A strong understanding of web servers (Apache, IIS,
TomCat) ; 5+ years experience
  • Ability to effectively explain complex technological
subjects to people with skill levels varying from the
completely non-technical to senior engineers
  • Experience with large scale highly available
infrastructures
Req. Code : 4336
Division/Department : Ticketmaster

Live Nation Entertainment - 10 months ago - save job - block
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