Senior Business Architect - Chicago IL (Information Technology)
United Airlines - Chicago, IL

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Senior Business Architect - WHQ

Chicago, IL

Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



The purpose of this position is to support Business Architecture strategy, planning and execution approach and application. The position drives a common Business Architecture framework for aligning capabilities to organizations, roles, processes, applications, systems and data flows. They contribute to the development of roadmaps working with both business and IT. In addition, they facilitate discussions across multiple organizations and provide guidance in the design of complex enterprise initiatives.


Architecture Planning

Provides an enterprise-wide perspective within the United IT division.

Develops and maintains the centralized BA repository and artifacts.

Models the impact and identifies type and degree of change on current state business architecture.

Governs and applies business architecture common framework for large programs - and provides guidance to business and IT across multiple projects.

IT Delivery

Works independently with multiple projects to provide direction and alighn solution architectures to enterprise strategy & multi-year plan.

Participate in the design of business, information and technology architectures on the basis of cost, functionality and practicality.

Organizational Development

Maintain communities of practice surrounding business process analysis and Business Architecture.

Facilitates open communication and fact-based decision making.

Researches, identifies, and recommends industry best practices for solving business and technology problems.

Functions with autonomy and demonstrates influence.

Provide guidance to other enterprise and portfolio architects.



Bachelor’s degree, preferably in Industrial Engineering, Information Technology or Business or equivalent experience, education, or training required.

Master's degree preferred.


Business Acumen – The ability to make insightful, successful business decisions and tradeoffs assessing the internal and external business landscape, strategies, opportunities, strengths and weaknesses. Involves knowledge of the industry – and awareness of the key trends shaping the future of the corporation.

Creativity & Innovation – The ability to define new, original ideas and successfully implement them across an organization. Involves an ability to think “outside-in”, assess conventional work products and processes, define new concepts, and manage change across the organization in implementing them.

Persuasion – The ability to engage and enroll others in an initiative – both individually and in a group setting. Involves articulating the new possibility for others – and leading and engaging others in direct, positive, meaningful conversations.

"Big Picture" Thinker – The ability to maintain perspective and establish context. Involves being able to recognize patterns and predict outcomes – and leverage them to redirect personal and/or team work effort in the optimal direction.

Strategic – The ability to visualize and plan for outcomes in the future, and sustain work in achieving the outcomes. Involves an ability to support short-term trade-offs in order to achieve longer term gain.

Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication. Involves an ability to speak and write clearly and understandably at the right level.

Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.

Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.

Prioritization – The ability to successfully manage multiple competing work efforts across multiple teams. Involves assessing impacts, importance and urgency and setting direction and expectations – in order to meet or exceed expectations for timeliness and quality of work.

Valuing Diversity – The ability to accept and promote diversity in concepts, processes and outcomes – in order to implement effective business solutions. Involves being open to new ideas, encouraging engagement from stakeholders and focusing individual and team work effort along the best approach.

Negotiation – The ability to resolve disputes and produce an agreement, that is perceived as a collective advantage to all parties involved. Involves the ability to tailor the process, behavior and substance of the negotiation in order to reach agreement.

Vendor Management – The ability to manage external vendor relationships professionally, to United’s best interests. Involves managing and negotiating contracts, statements of work and financials. Ability to hold vendors accountable to high standards of performance.


Two years applicable experience in business architecture or business process analysis required.

Experience in leading a team or coordinating work across functional teams required.

Proven expertise in business process design and/or modeling.

Awareness of industry best practices and research preferred.


Must be legally authorized to work in the United States for any employer without sponsorship.

Regular attendance and punctuality in accordance with United's policies is required.

Attendance is required at work location.

(Please note, this may not be applicable to positions where in fact someone can telecommute. Inclusion of this requirement should be evaluated on a case by case basis.)



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