Senior Business Management Analyst - Vendor Management
JPMorgan Chase - Jersey City, NJ

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Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

JPMorgan Chase & Co is actively seeking a

Service Delivery Specialist

. The

Service Delivery Specialist

will provide level 2 support for the software asset management lifecycle within JPMC, including management of software request fulfillment processes, maintenance of vendors and products in the global software catalog, managing software license keys and media, and supporting licensing compliance activities against contractual obligations. The Service Delivery Specialist will be responsible for updating asset events throughout the IT asset lifecycle from procurement to retirement ensuring accurate and complete accounting of software assets and will be responsible for implementing the day to day activities of the asset management process and escalating any issues with the process.


Specific responsibilities to include:
Manage a ticket queue of software requests for users and systems firmwide to prescribed SLA’s

Manage software licensing and inventory, which requires a good understanding of licensing terms of vendors like Microsoft, IBM, Symantec, Oracle, HP, Adobe and other software vendors

Interfacing with customers and end-users to resolve license management and software fulfillment issues

Establishing and executing processes to ensure timely fulfillment of user requests while also preventing licensing compliance breaches

Ensuring distribution, return, transfer, accounting, etc. of software licenses are managed to contractual obligations, including reporting and conducting periodic review meetings with vendors

Working with the JPMC sourcing team and with external software vendors to identify and document licensing and entitlement rules for vendor software products

Producing management reporting on software request, fulfillment, and license recovery metrics

Reviewing and documenting current state business and operational procedures in the asset management function and identifying/recommending opportunities for efficiency improvement



A collaborative style and ability to build the appropriate relationships and partnerships both across the firm and with external vendors and service providers

Experience working directly with customers and end-users supporting complex workflow operations

Ability to break down complex tasks and explain solutions

Strong organizational skills and ability to multitask and work in a changing environment

Strong Microsoft Excel skills, including the ability to produce useful reporting from spreadsheets containing thousands of rows of data

Excellent written and verbal communication skills

Bachelors degree or equivalent work experience


Experience working/managing a ticket queue

Experience with enterprise Software Asset Management operations

An understanding of generally accepted software licensing terms and practices

Experience interpreting software agreements for large scale organizations and applying contractual requirements for licensing and entitlements

Proven track record working with remote teams

Stakeholder engagement skills, including ability to interact with all levels of the organization in a cross-functional team environment

Advanced Excel skills, including the use of the VLOOKUP function and creation/manipulation of Pivot Tables

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V


Business Analysis

Primary Location

US-NJ-Jersey City-NOC 5 - 575 Washington / 02969

Other Locations

US-NY-New York-237 Park Avenue (BSC) / 41037, US-OH-Columbus-Polaris McCoy Center / 54101


Central Technology & Ops



Job Type



Day Job

Employee Status




Corporate Brand

JPMorgan Chase & Co.

JPMorgan Chase - 6 months ago - save job - block
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