Senior Category Manager - Software Procurement - Chicago, IL (Procurement)
United Airlines - Chicago, IL

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Senior Category Manager - Component Procurement - WHQ

Chicago, IL

Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



The Sr. Category Manager – Software/Technology Procurement will capture real TCO savings on a collection of


technology and services spend categories, whether they are direct savings captured through aggregating sourcing volumes, revenue generating engagements or savings captured from other TCO cost reduction initiatives, while ensuring that user needs for the assigned categories are met. The Sr. Category Manager's primary responsibility is to manage project-driven sourcing activities for software, which is characterized as a high decision making area with complex and/or high organizational influence

Participate in the development of sourcing strategies for software, by conducting assessment of Division's current and future needs, analysis of market trends and potential suppliers, analysis of TCO and opportunities to leverage changes in processes, systems and product/services, and estimating timing and level of savings capture

Architect and negotiate complex deals for the assigned category areas.

Create and edit contract language for new contracts, amendments and other commercial documents as required to document the agreements between United and it’s external suppliers.

Participate and advise in disputes as they occur and as required as it pertains to contract interpretation, obligations between parties and the associated rights of each party.

Manage implementation of the category's sourcing strategy by establishing site-specific implementation timing, identifying required Division implementation resources and developing communication channels and tools to introduce the new strategy

Develop and Lead cross functional teams to execute on sourcing strategy

Manage business relationships with key suppliers including routine enhancements to agreements, communication of demand/volume changes, updating contracts and sharing end-user feedback

Implement product or service fulfillment process in a timely fashion for all assigned categories while minimizing transaction costs

Monitor the implementation of sourcing strategies and contract compliance and participate in the resolution of any constraints or issues

Communicate sourcing trends and results for assigned categories to the Category Director

Develop and maintain expertise in the assigned spend categories through relationships with Division Leads, Suppliers and Market Experts

Implement processes to monitor division satisfaction with key suppliers and with the central sourcing department

Support the Supplier Performance Manager in the collection, synthesis and communication and feedback of performance metrics against pre-determined performance standards within each spend category

Achieve year-over-year improvement in total cost of ownership, quality and service by working closely with other Category Managers, Division Leads/Customers and Suppliers




Bachelor’s Degree required

MBA or related Graduate Degree preferred

Previous consulting experience is ideal

Must have experience with software agreements


CPM or CPSM preferred


Expert analytical and problem solving skills required

Excellent negotiation skills

Strong knowledge of contracts

Strong oral and written communication skills required

Business Acumen required

Planning required

Customer Focus required

Decision Making required

Innovation required

Teamwork required

Collaboration skills with peers in Strategic Sourcing function and with business partner leadership preferred

Strong communication skills and the ability to be a persuasive advocate preferred

Previous consulting experience is ideal

Must have experience with software agreements


At least three (3) years experience in Purchasing or Supply Chain Management, including the development of commodity or category buying strategies, or equivalent required

Experience acting as a change agent that seeks out and advocates new and innovative solutions to meet the business needs preferred

Knowledge and application of Total Cost of Ownership (TCO) concepts and strategic sourcing process preferred


Regular attendance and punctuality in accordance with United's policies is required

Attendance is required at work location


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