Senior Client Management/Development Consultant
Marsh & McLennan Companies - Pittsburgh, PA

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of

Marsh & McLennan Companies

(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The Senior Client Management/Development Consultant is responsible for managing client satisfaction and delivering profitable revenue growth for Global and Strategic accounts by expanding and diversifying the mix of products and services. The client manager will develop, grow and maintain the relationship with global and strategic clients and Mercer with a primary focus on client retention, sales and revenue growth. To fulfill this role, the Senior Consultant will:

Lead discussions of HR and business issues that lead to insights and actions

Develop and execute an effective account strategy for complex accounts, partnering with the client team

Establish relationships with client contacts at all levels with an emphasis on the C-suite

Facilitate and influence client decision-making

Serve as a trusted advisor in addressing complex HR issues

Lead complex, cross-LOB, cross-geography client teams

Drive process for team information sharing and coordination

Implement improvements based on feedback from clients to ensure client satisfaction

Manage effective commercial relationship with client and team

Lead development and implementation of sales plans for client portfolio

Lead complex sales and pursuit planning to expand existing or develop new client relationships, including new LOBs/buyers or Prospects

Work with the LOBs on market-level go-to-market initiatives such as sales campaigns

Partner with the LOBs to develop solutions to meet complex client needs; utilize best-in-front LOB resources to maximize opportunities

Partner with the LOBs to lead and manage complex global and regional projects

Manage issues proactively and mitigate risks on large, complex projects

Comply with Mercer policies and procedures and work closely with client team on compliance

Represent Mercer in local Mercer, industry and client events

Represent and promote Mercer in community and professional organizations

Gather, share and develop best practices for relationship management and knowledge of clients, industry and Mercer

Provide mentoring and coaching to team and others in the market

Develop leadership skills

Actively contribute to market/regional initiatives

A select group of Client Managers may have people development responsibilities


BA/BS degree required; Master's degree preferred

10 to 15 years experience in a consulting environment identifying, designing, recommending and implementing efficient, innovative business solutions for clients' complex human resources challenges

Proven experience in managing, designing and executing all elements of sales and relationship management operations department, program development, sales analysis; translating findings and initiatives into business actions that drive incremental sales and profitability

Advanced analytical abilities and strong business acumen

Deep understanding of retirement, investments, compensation, human capital management, communication, health and benefits, outsourcing, and HR technology

Demonstrated ability to retain and grow revenue through large and complex sales

Proven ability to build senior executive relationships

Excellent communication, organization and project management abilities

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:



Client Management

Primary Location


Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

Marsh & McLennan Companies - 22 months ago - save job - block
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Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...