Senior Customer Service Representative - Tampa, FL
UnitedHealth Group - Tampa, FL

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Position Description:
United Healthcare International Global Solutions is an innovative program is designed to help U.S.-based employers achieve the highest level of expatriate success by ensuring a seamless, successful experience for employees and their families as they relocate overseas. Our team of multi-lingual professionals, located in Tampa, FL, are caring, innovative and provide decisive personalized service to members, providers, plan sponsors, brokers and vendors 24 hours a day, seven days a week, 365 days a year. Now is the time to apply for this exciting position within United Healthcare International Global Solutions.

The Senior Customer Service Representative is responsible for providing excellent customer service through inbound, outbound, and written correspondence to members and providers on questions pertaining to medical, dental and vision products. Primary Responsibilities:

Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Respond to complex customer calls (inbound and outbound)
Strong writing skills necessary, responsibilities will include responding to member and providers written inquiries.

Resolve customer service inquiries which could include:
Benefit and Eligibility information
Billing and Payment issues
Customer material requests
Physician assignments
Authorization for treatment
Explanation of Benefits (EOB)

An education level of at least a high school diploma or GED
3+ years of customer service or office experience using the telephone and computer as the primary instruments to perform job duties
Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications is required
Previous experience working in the healthcare industry is required
Proficiency with Microsoft Word, Excel and professional email (doesn't have to be Outlook) is required
Hours of operation are 24 hours per day, 7 days per week, 365 days per year. Must be able to work any shift including nights, weekends and holidays
Must be able to work occasional over time as business needs require
Authorization to work in the United StatesAvailable to work 40 hours per week anytime within the operating hours of the siteAssets: Call center experience preferred
All bi-lingual language skills are a plus;Arabic is highly preferred
Experience with UNET platform is preferred
Experience with ISET platform is preferred

Soft Skills:
Ability to navigate a computer while on the phone
Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
Prior stable work experience

Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

UnitedHealth Group - 22 months ago - save job