Senior Desktop/Lan Technician
Prosum Technology Services - Washington, CA

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Location: Washington DC

Cisco Certification is a plus
- Cisco VoIP experience is ideal
- MS Certifications highly preferred
- Great attitude and positive energy
- technically strong enough that can work with little supervision

I am looking for candidates who have a strong technical background (preferably with MS certification), great attitude and positive energy, and excellent customer service skills. Someone who is more of a jack of all trades and can hold their own with little supervision and keep busy by finding new innovative ways of proactively managing and maintaining a med-size operation.

IMC is non-profit and we have a 15% agreement with them (we have made 12 placements with them)

Salary: $60-70K

Senior Desktop/Lan Technician

Provide technical support primarily for HQ and regional office end-users, field staff, roving staff, interns, and visitors for all computer (both hardware/software), printer, server, and networking equipment issues. Primary role is to support, analyze, document and standardize computer hardware and software systems. Must be able to effectively install and repair computers in a timely manner, as well as, assist in various IT projects and training of end-users.

RESPONSIBILITIES:

1.Daily support, maintenance and deployment of desktops, laptops, mobile devices, and peripherals in a medium size Windows environment;

2.Address and resolve internal trouble tickets;

3.Complete requests for hardware and software as needed;

4.Virus scanning and cleaning as needed;

5.Windows Patch Management;

6.Create and maintain corporate OS images;

7.Reload PC images and configure PC’s based on user requirements;

8.Follows IT Department policy and procedures at all times;

9.Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

REQUIREMENTS:

1.Experience installing, configuring and troubleshooting desktops, laptops, mobile devices, and peripherals in medium size Windows environment (minimum 300 node network);

2.Intermediate server and LAN administration experience;

3.Basic to intermediate understanding of ITIL concepts;

4.Altiris, LANDesk, Dell Kace, and/or any other desktop management product experience a big plus;

5.Intermediate knowledge in Windows XP/7, MAC OS, MS Office, Internet Explorer, Antivirus, Patch Management, and peripheral support;

6.Must demonstrate the ability to work in a high pressure, fast paced environment;

7.Must be able to effectively multi-task with complete follow through;

8.Must be energetic, self motivated, and flexible;

9.Excellent interpersonal, communication, and written skills;

10.Must have the ability to communicate technical information to non-technical users

Prosum Technology Services - 5 months ago - save job
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