Senior Desktop/Lan Technician
Prosum Technology Services - Washington, CA

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Location: Washington DC

Cisco Certification is a plus
- Cisco VoIP experience is ideal
- MS Certifications highly preferred
- Great attitude and positive energy
- technically strong enough that can work with little supervision

I am looking for candidates who have a strong technical background (preferably with MS certification), great attitude and positive energy, and excellent customer service skills. Someone who is more of a jack of all trades and can hold their own with little supervision and keep busy by finding new innovative ways of proactively managing and maintaining a med-size operation.

IMC is non-profit and we have a 15% agreement with them (we have made 12 placements with them)

Salary: $60-70K

Senior Desktop/Lan Technician

Provide technical support primarily for HQ and regional office end-users, field staff, roving staff, interns, and visitors for all computer (both hardware/software), printer, server, and networking equipment issues. Primary role is to support, analyze, document and standardize computer hardware and software systems. Must be able to effectively install and repair computers in a timely manner, as well as, assist in various IT projects and training of end-users.


1.Daily support, maintenance and deployment of desktops, laptops, mobile devices, and peripherals in a medium size Windows environment;

2.Address and resolve internal trouble tickets;

3.Complete requests for hardware and software as needed;

4.Virus scanning and cleaning as needed;

5.Windows Patch Management;

6.Create and maintain corporate OS images;

7.Reload PC images and configure PC’s based on user requirements;

8.Follows IT Department policy and procedures at all times;

9.Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.


1.Experience installing, configuring and troubleshooting desktops, laptops, mobile devices, and peripherals in medium size Windows environment (minimum 300 node network);

2.Intermediate server and LAN administration experience;

3.Basic to intermediate understanding of ITIL concepts;

4.Altiris, LANDesk, Dell Kace, and/or any other desktop management product experience a big plus;

5.Intermediate knowledge in Windows XP/7, MAC OS, MS Office, Internet Explorer, Antivirus, Patch Management, and peripheral support;

6.Must demonstrate the ability to work in a high pressure, fast paced environment;

7.Must be able to effectively multi-task with complete follow through;

8.Must be energetic, self motivated, and flexible;

9.Excellent interpersonal, communication, and written skills;

10.Must have the ability to communicate technical information to non-technical users

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