Senior Director - Internal Communication
Pacific Gas and Electric - San Francisco, CA

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Company

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE: PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with 20,000 employees, the company delivers some of the nation's cleanest energy to 15 million people in Northern and Central California.
Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.
Department Overview

The Corporate Relations team is a collective group of professionals who work together to support the goals of the business by developing and executing an integrated communications program that effectively presents the utility’s positions to its customers, employees, retirees, shareholders, regulators, legislators and the media. Corporate Relations is dedicated to providing our clients with excellent strategic counsel and timely, world-class communications tactics and collateral. We strive to be integrated members of the organizations we support by understanding and knowing our business partners’ work.

Together, the team aims to:
  • Use communications as a strategic tool that helps the company achieve its business goals;
  • Clearly and accurately disseminate public information through media and other channels;
  • Create a cohesive workforce through targeted employee communications;
  • Support efforts to increase customer satisfaction in service reliability, customer service, price and value through educational efforts;
  • Implement process improvements geared toward greater department efficiency.
Position Summary

The Senior Director, Internal Communication will lead, develop and implement company-wide internal communications strategies that will help senior officers drive change and deliver business results by effectively informing, influencing, and engaging employees. They will also be responsible for leading the internal communications function in crisis and emergency response situations and serve in a leadership role on the company’s formal emergency response team.

Qualifications

Minimum:
  • Bachelor’s degree or equivalent experience in communications, journalism, marketing or related discipline
  • Minimum of 10 years of progressive experience in Communications or Public Affairs with a focus on internal corporate communications.
  • Minimum of 5 years of supervisory experience leading and mentoring communications professionals and delegating effectively to team members.
  • Experience working with large complex organizations.
Desired:
  • Master’s degree preferred.
  • Utility or highly regulated industry preferred.
  • Excellent writing, diplomatic, negotiation and inter-personal skills
  • Demonstrated experience in creating effective strategic communications to diverse audience.
  • Demonstrated ability to measure and analyze the effectiveness of communication strategies and make changes as necessary to improve effectiveness
  • Demonstrated experience in leading, building and developing teams to meet company and career objectives,
  • Experience in leading teams though change.
Responsibilities

Strategy:
  • Credibly lead the annual process of working with senior officers to identify strategic communication objectives that will guide internal communication strategy for the coming year.
  • Build an efficient, high-impact strategy to “move the needle” on leaders’ strategic communication objectives.
  • Create and manage processes for identifying and strategically responding to emergent communication needs and opportunities.
  • Update / realign the portfolio of internal communication vehicles as needed to support senior officers’ strategic communication objectives (with an emphasis on communicating more effectively with employees in the field).
  • Ensure internal communication strategy is integrated with external / customer communication strategy (know / feel/ do ) and brand positioning.
  • Drive and vet internal communication strategy for Policy for PG&E.
Messaging:
  • Align all substantive messages with the company’s overall “storyline,” actively and explicitly “connecting the dots.” Optimize the signal: noise ratio in the organization.
  • Equip leaders at all levels with concise, useful, timely, and reliable communication materials / talking points for translating the big picture and connecting the dots at the local level.
Execution
  • Possess an action-oriented management style; plan and implement projects with a sense of urgency; “drill down” and understand assumptions, processes used and steps taken; meet schedules, etc.
  • With the support of your team, effectively manage all enterprise communication campaigns and activities, from strategic, outcomes-driven planning through tactical execution.
  • As needed, create new communication processes and drive continuous improvement of existing processes for efficiently and effectively performing the work of the function.
  • Exhibit a high energy level and persistence, coupled with the flexibility to adjust plans when the business environment dictates, or to intervene and redirect activities if results are not meeting expectations.
Partnerships:
  • Partner with the president’s chief of staff to advise the president (and other senior officers) on how to most effectively manage meaning in the organization through both words and action.
  • Earn trusted advisor status with the president’s chief of staff, and “a seat at the table” with the president and other senior officers.
  • Build relationships for gathering information and influence in support of the leadership agenda.
  • Influence senior management and C-Suite executives and provide input to strategic planning and decision making.
  • Build two-way communication with the senior officers supported by the function to get regular feedback on their satisfaction with the quality and effectiveness of the support your team
provides.

Analysis:
  • Oversee regular measurements of progress against targeted strategic communication outcomes, extract insights from the analysis, and work with leaders and your team to recalibrate communication strategy as needed.
Team Leadership:
  • Build and sustain a positive, high-performance, outcomes-driven team culture.
  • Inspire, energize and motivate others to grow professionally and achieve more than they had previously, or perhaps even more than they thought possible.
  • Develop the next generation of leaders; hire, retain and develop talented, principled people.
  • Foster an open environment for communication.
  • Develop and manage departmental budget.

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About this company
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What motivates our workforce of 20,000? Simple: Knowing that 15 million Californians count on us to ensure instant access to energy, 24...