Senior Director Access/Scheduling Services
University of Colorado Health 170 reviews - Denver, CO

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Elevating the Possibility of U at UCHealth

UCHealth is a special place and it requires a special type of person to work here. We are committed to attracting exceptional people who possess a rare combination of talent, drive, and intellectual curiosity. They are the people who naturally gravitate toward our culture, our geography, and our passion for discovery — ambitious people for whom UCHealth isn’t just a career, but an elevated state of mind.


The Senior Director Access Center Services is responsible for system integration of the Access/Transfer Centers for the University of Colorado Health system. The position is responsible for developing and implementing a centralized call center that will manage the following functions for University of Colorado Health: patient referrals (including, but not limited to, inter-facility transfer, patient registration, appointment scheduling and patient bed placement), transportation including ground and air, BLS, ALS and critical care and oversight of transport teams. In the first 12-24 months in this position, this person will lead the effort to reengineer the /Transfer Centers across UCHealth into a single centralized call center with expanded function that will provide one call convenience for access and transfer within and to the UCHealth system.

Job duties
  • Serves as a liaison for existing patient and referring physician services looking for opportunities to create alignment and assure delivery of consistent service standards across the system.
  • Defines and directs the delivery of Access Center services both among and between various internal and external customers to achieve optimal patient care service effectiveness and efficiency.
  • Facilitates scheduled and unscheduled appointments, admissions and transfers by providing “one-call” convenience and rapid responses to requests for patient appointments, transfers, urgent consultations and referrals. Assures compliance with all legal and regulatory guidelines regarding patient transfers. Assists as needed on any phone calls received in the Access Center.
  • Interacts with patients, UPI and CHMG personnel, referring physicians, health plans, medical staff, and risk management to resolve admission and/or financial issues.
  • Manages employee productivity, competence, morale and utilization including hiring, training, evaluating performance, allocating resources, monitoring and counseling staff and initiating progressive discipline as necessary.
  • Maintains a working knowledge of registration requirements, insurance verification, managed care, financial counseling, and legal and regulatory compliance.
  • Develops budget for the department and allocates funds within budget limit to accomplish objectives. Monitors variance against budget on an ongoing basis.
Requirements (education, licensures, certification)
  • Bachelor’s Degree
  • 5 years of related experience to include clinical care management experience.
  • Knowledge of health care delivery processes, expertise in acute care, outside regulatory agency rules and laws regarding third party reimbursement, evolving resource and case management theory and approaches, assessment of data related to case and resource management.
  • BSN or Master’s Degree
  • Call Center Implementation and Management Experience
The University of Colorado Health system is home to five hospitals , three of which hold Magnet designations by the American Nurses Credentialing Center, as well as multiple Nightingale awards for excellence in nursing. Our academic hospital in Aurora, a recognized leader in quality, technological innovation and employee and patient satisfaction , is ranked #1 In Colorado by US News and World Report.

Join Us. Together We Improve lives.

The University of Colorado Health (UCHealth) system recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender variance, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

About this company
170 reviews
With award-winning hospitals and facilities serving the entire Front Range, University of Colorado Health is the state's largest and most...