Senior ITSM Consultant-Secret Clearance
Windward IT Solutions - Fairfax, VA

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Due to our continued success, we are seeking to hire a Senior IT Service Management (ITSM) Consultant. The candidate will be responsible for the complete lifecycle development of solutions and features supporting telecommunications order management functions. Must be able to demonstrate the ability to manage project engagements, as well as leverage both proven and innovative technology approaches to solve challenging business problems. Responsibilities include, but are not limited to:

Product evaluation and selection

Process analysis and design

Requirements collection and analysis

Use case and sequence diagram development

Solution and system design and configuration

Testing strategy, development, and execution

Perform product upgrade, installation, patching, and release deployments

Technical Skills:
Development experience with BMC ITSM 7.5+

1+ year design/implementation experience or 2+ years operational experience with Service Request Management

Experience with Change Management, Service Level Management, Orchestration, and Supplier Management preferred

Experience with commercial EAI/ESB products (WebShere, WebLogic, MuleSoft,…) preferred

Experience with Java, SOAP, XML, JFC/Swing, EJB, JMS preferred

Experienced BPM practitioner

Education Requirements:
BS in CS or similar related MIS field preferred

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.