Who we are:|
Merkle is the largest privately-held customer relationship marketing agency in the United States. As a leading provider of fully integrated customer relationship marketing solutions, we provide the framework for organizations to apply quantitative strategies to their marketing programs across mass, direct, and digital media. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 1,600 employees globally, Merkle is headquartered near Baltimore in Columbia, Maryland, with additional offices in Boston; Denver; Little Rock; Minneapolis; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai.
At Merkle, we are avidly intent on being a company where exceptionally talented people want to work and clients want to do business. Our employees are engaged in solving complex client issues, and we work hard to ensure that we are keeping our employees happy – these things drive us. Merkle has been experiencing sustained 25% growth since 1989, and we hire individuals that thrive in a growth environment. We are people centric culture and proud of the recognition we have received including:
Advertising Age A-List: Top Agencies to Watch in '12;
SmartCEO Magazine as a Future 50 Company ’11;
Baltimore Magazine-Best Places to Work 2009, 10, 11
David Williams named to the “Power 20 List” in Baltimore Business Journal ’11
What we need :
The Senior Account Manager plays a pivotal role in maintaining client satisfaction and loyalty by providing exceptional services and value to our clients. You will be responsible for the day-to-day execution of our Life Sciences client’s integrated marketing programs and serve as the direct liaison between the internal departments and the client. You will support the organization’s strategic, tactical and support functions (creative, technology, analytics) in order to achieve the client and company objectives. You have the opportunity to directly impact client reference-ability on a day to day basis, and are an integral member of our team. In addition, you will use your strategic account management skills to help grow the account beyond its current scope.
Serving as the primary conduit between the client and Merkle business/support teams
Providing leadership to the internal Merkle team on behalf of the client
Accountability for setting internal communication plans/methodology
Contributing to marketing strategies, testing, and execution of client programs
Coordinating and managing internal and external client meetings; responsible for daily communication with key client contacts
Ensuring timeliness and quality of client deliverables to include campaign counts, reports, change requests and proposals.
Managing the campaign process and updating of all materials associated
Maintaining campaign matrix, reviews all art file updates for accuracy, reports on number of rounds, schedules, performance metrics and consolidated invoicing.
Serving as primary point of contact for error resolution
Producing and interpreting project and financial reports, billing, and invoicing for internal and external reference and make appropriate recommendations.
Originating actions to improve existing processes
Producing and interpreting project and financial reports, billing, and invoicing for internal and external reference and providing appropriate recommendations.
Ensuring on time, on strategy, accurate program execution
Effectively leading and motivating internal team to produce best in class work
Fostering a collaborative, energized internal team dynamic
Bachelor's degree required. MS/MBA or applicable advanced degree preferred.
Experience in at least one of the following areas:
CRM (customer relationship marketing)
Database marketing/Tech background
Digital Marketing (Email Marketing)
4-6 years of client services/account management in a direct marketing agency or a combination of agency/client side.
Pharmaceutical/Life Sciences experience required
Strong project management, interpersonal, and negotiation skills
Analytically minded, specifically comfortable with data, response metrics and trends
Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution
Ability to multi-task and work well in a fast changing environment
Willingness to travel overnight when needed