Senior Network Engineer
D-Link 19 reviews - Fountain Valley, CA

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This job is located in the Technical Support Division of the company.

  • Ability to troubleshoot enterprise environments
  • Provide phone and online support for clients; troubleshoot LAN/WAN equipment and ensuring the prompt resolution of any issues that may arise.
  • Proactively respond, follow-up, and provide updates for clients.
  • Review documentation for all new products, revised product packaging, manuals, and installation guides for proper content.
  • Prepare documentation and provide training for new products and new technologies under specific categories, introduced to the market.
  • Maintain adequate technical knowledge to support and assist in supporting problems on assigned categories.
  • Maintain professional and friendly phone skills.
  • Acts as a product liaison for inter-departmental communications regarding products in assigned categories
  • Act as point of contact for deployment and configuration issues as needs arise
  • Acts as a product escalation point for complex or unique product issues within Technical Support.
  • Create, obtain, and/or modify training material to address any known product knowledge short comings inside Technical Support

  • 6 years of Computer Networking Experience
  • Ability to learn quickly, Excellent Customer Relationship skills, Strong Troubleshooting skills, Strong written and verbal communication skills (communicate at a level appropriate to the audience (direct reports, peers and senior management) ), Strong Technical Writing Skill
  • Strong understanding of switches, routers, firewalls, Multimedia Network Equipment and Wireless Network equipment.
  • Good working knowledge of standard protocols such as Telnet, DNS, FTP, SSH, RDP, HTTP and HTTPS and others like VLAN, SNMP, RADIUS authentication, OSPF, QoS and IPv6.
  • Experience with Traffic Sniffers.
  • Certification Required: CCNA/CCNP/CCIE; MCSA/MCSE

About this company
19 reviews