Senior Operations Engineer - (SaaS Social Web) #445
Lithium Technologies - Austin, TX

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LITHIUM TECHNOLOGIES, Location: Austin, Texas

Who are we looking for?

Lithium is seeking a Senior Operations Engineer who will be an integral member of our Technical Operations Team and will focus on supporting our 24x7 SaaS application, maintaining and improving existing infrastructure and planning and implementing new technologies in a high scale, high uptime and high security environment.

About LITHIUM

Lithium Technologies helps leading companies use social media to engage customers and drive business results. We create vibrant social communities across websites, Facebook, and the broader social web that increase sales, reduce service costs, and accelerate innovation.

This is a great opportunity to join one of the hottest companies in B2B social media. We have strong traction with the world"s leading brands, we are experiencing rapid growth, and we are recognized as a leader by top analyst firms, including Gartner and Forrester.

The world's most innovative companies such as AT&T, Barnes & Noble, Best Buy, Sephora, Univision, Home Depot, and HP use Lithium to engage their customers in breathtaking new ways (literally, breathtaking). They're increasing revenue, reducing expenses, and strengthening their brands. And most importantly, they're building a lasting competitive asset—a Brand Nation—with their customers.

What You'll Do At Lithium

You will help build and extend a SaaS platform that powers social customer communities for some of the biggest brands in the world. Our environment is an intense combination of cutting edge technologies where you will be challenged with scaling systems to handle terabytes of data and thousands of transaction per second. Now is a great time to become a part of the Lithium Technical Operations team as the team is growing to meet the demands of our rapidly expanding customer base.

Responsibilities

Hands-on support of all Lithium's services and systems

Assist in the application release deployment process

Build and maintain Lithium's datacenter infrastructure

Monitor infrastructure stability, capacity and performance

Develop tools and automation to build, maintain, monitor and scale systems

Write comprehensive documentation

Respond to incidents and participate in a 24x7 on-call rotation

Requirements

7+ years of Linux systems administration experience

5+ years in a 24x7 highly-available online services environment with 60+ nodes

Deep understanding of networking and network performance, DNS, HTTP, web performance, load balancing, and high-availability systems

RDBMS and NoSQL database administration and tuning experience (MySQL, Cassandra etc..)

Experience with configuring monitoring systems (Nagios, Cacti, Ganglia, Graphite etc.)

Experience with Java application servers (Tomcat, Weblogic etc..)

System build & configuration management automation experience (Chef, Puppet, CFEngine etc.)

Advanced skill level with shell and ruby/python/perl scripting

Experience implementing server/network security hardening best practices

Excellent troubleshooting capabilities

Strong interpersonal, communication, and documentation skills.

Bachelors degree with technical major or equivalent experience

Additional Desired Qualifications

Hadoop, Cassandra or other large distributed data store experience

Experience configuring and deploying applications to public cloud providers (AWS, RackSpace, Gogrid etc..)

Bonus

You are passionate and interested in new technologies to increase scaling. You contribute to an open source project or write a blog related to operations

Why you should join our team

Lithium offers a great working environment and competitive compensation. You will be working with the best and the brightest in the Social Customer Experience software space. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, and want to take their career to the next level.

Lithium Technologies - 20 months ago - save job - block
About this company
The Lithium Social Customer Experience Platform allows brands to build vibrant customer communities that grow brand advocacy, drive...