Senior Principal - CSS Solution Design
Sabre Holdings - Dallas-Fort Worth, TX

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Sabre is a global technology company that touches nearly every aspect of travel. Our innovative software enables more than a billion people around the world to plan, book and experience their travel at a time and price that is right for them. By delivering the technology behind travel, Sabre is working magic behind the scenes every day to make the world a better place, one journey at a time.

GENERAL DESCRIPTION:
Solutions Design Charter

Leverage CSS cross-portfolio assets, industry and broader market knowledge to help our customers grow, increase the CSS customer base and improve the CSS portfolio offering.

Solutions Design Overview

The Portfolio Management team provides broad CSS cross-portfolio leadership, facilitation and support across the following six areas leveraging collaborative relationships with Technology, Sales, Delivery and Customers:

o Customer Support

o Sales Support

o Implementation Support

o Portfolio Strategy

o Enterprise Process

o M&A Support

Customer Support

a. Current customers have occasion to need new solutions to business problems that require a solution spanning multiple CSS functional areas. Portfolio Management will liaison with the Sales Account Directors, Solution Management and Technology to facilitate the creation of a solution acceptable to both Sabre and the Customers. Team will also assist in the design of the solution as necessary.

b. Strategic Partners often have broad initiatives that require CSS though leadership to develop the appropriate of technology support. Portfolio Management will partner with customer, account team, Solution Management and Technology to develop business requirements as well as help leverage such solutions into the broader CSS offering.

Sales Support

a. Facilitate CSS responses to CSS RFIs and RFPs in conjunction with the Sales Center of Excellence, ensuring quality, consistency and accuracy of responses.

b. Participate in sales due diligence process to evaluate prospect business offering and potential variances to CSS as well as help articulate CSS value and strategy in order to minimize customization.

Implementation Support

a. Represent CSS Portfolio in large CSS implementations requiring customization. Portfolio Management will work closely with Program Executive, Delivery, Technology and Solution Management to ensure quality design of new customized solutions, timely issue resolution, management of change control, etc., through CSS implementation and post-cutover obligation support, as needed.

CSS Portfolio Strategy Support

a. As a result of performing the functions listed above, Portfolio Management will have broad insight into portfolio level needs of the industry, current and future CSS Community members which will be shared across Solution Management on an ongoing basis.

b. Identify and recommended AS cross-portfolio interface investment between CSS and AirVision/AirCentre

c. Promote portfolio innovation through exploring and debating the potential of leveraging new developments in technology or other industries into CSS.

d. Provide quality assurance practices to ensure key investments in the portfolio are optimally designed to leverage multiple customer requirements and cross-portfolio functionality.

CSS Enterprise Process Support

a. Work with Delivery and Solution Management to create efficient offerings of CSS that are scalable from a cost perspective yet meet customer needs (e.g., Economy CSS, Standard CSS and Deluxe CSS).

b. Work with AS Marketing and Finance to facilitate the product plan process.

c. Work with Sales COE, Technology COE, Marketing and Account Management as needed to improve processes affecting CSS at large. Examples include optimizing sales pursuit engagement level, BRD and estimate process, CR process, etc.

Represent CSS as part of M&A Activities

a. Lead product evaluation of key M&A opportunities

Qualifications

EDUCATION:
Bachelor's degree or equivalent.

EXPERIENCE:
  • Broad airline reservation experience and knowledge
  • Ability to apply technology principles to solve complex business problems
  • Ability to boil complex problems down to simple and understandable terms
  • Ability to communicate effectively across borders (up to executive; across to Delivery; across to Technology; across to Sales; and within Solution Management)
  • Ability to manage non-direct report relationships diplomatically
  • Ability to foster customer satisfaction (internal and external) without churn
  • Ability to persuade non-direct reports to get things done for team
  • Ability to facilitate problem resolution effectively
  • Ability to appropriate balance tactical and strategic organizational needs
THE SABRE HOLDINGS PORTFOLIO OF COMPANIES includes Travelocity, Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions. Headquartered in Southlake, Texas, Sabre Holdings has approximately 10,000 employees in 60 countries. Our people take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, Sabre Holdings provides our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment.

Sabre - 15 months ago - save job - block
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What happens when you combine technology with travel? Sabre! Did you know that Sabre’s cutting-edge technology is used by more...