Senior Provisioning Network Analyst (Night shift) - Greenwood Village, CO
tw telecom - Greenwood Village, CO

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What a Great Opportunity!

Tw telecom is hiring for a Senior Network PNA for our Greenwood Village Network Operations Center. tw telecom is growing, vibrant telecommunication company, and we are growing our engineering team

As a Senior Network PNA for tw telecom , you will be responsible for the activation and optimization of transport and data circuits in support of the internal tw telecom network. Job functions are accomplished via order management, circuit provisioning, and circuit testing. Successful order fulfillment is measured through production, timeliness, quality, and customer focus standards for the department. Provides technical assistance as needed to less experienced team members.

Required Skills

The Keys to Your Success!

Some major objectives to your success are:
Performs circuit provisioning through the cross-connection of SONET, TDM, and DWDM network equipment.

Performs Layer 2 provisioning through Ethernet switch network elements. Coordinate activation of new Layer 3 router interfaces with Tier II.

Coordinates remote testing activities with field operations, vendors, and business partners.

Demonstrates competence using the order management system to identify and complete work flow tasks. Responsible for on time order management in assigned markets, including verification of completion of all groomed or installed services, while maintaining minimal order backlog.

Prepare and implement grooms or to meet tw telecom’s customer maintenance window policies.

Manages complex circuit modification and high-risk re-provisioning of active customer services requiring coordination of activities with field personnel, internal Tier II groups, and external business partners.

Handle individual 1 st mgmt. level LEC/CLEC/IXC and internal tw telecom escalations

Performs work in all tw telecom markets, requiring a detailed knowledge of all tw telecom network transport and Ethernet equipment.

Responsible for review, audit, and approval of Scheduled Maintenance Activities.

Engages internal departments to identify process, system and implementation issues for the purpose of establishing common understanding and encouraging solutions

Inspects and extracts pertinent details in job aids, emails, bulletins and memorandums. Uses latest information to enhance methods and conform to best practices.

Demonstrates strong communication skills by engaging in: constructive dialog; writing concise reference documents and emails; and consistently entering complete and timely order notes.

Possesses and maintains a working understanding of tw telecom’s specific systems, processes and architecture.

Provide technical assistance as needed to less experienced team members

Operates effectively in a team environment by valuing each team member’s contribution, respecting each team member’s individuality, and following established methods to enhance team performance

Performs other duties as assigned to ensure the department standards of production, timeliness, customer satisfaction and quality are achieved.

Participates in a rotating on-call schedule.

Required Experience

What We’re Looking For:
Qualified candidates will have at least:
College degree in Telecommunications or equivalent combination of applicable education and industry experience.

Transport Vendor specific training or certifications preferred

Cisco and/or Juniper specific certifications helpful

7 – 10 Years of Experience :
Provisioning or maintaining electrical transport services, specifically: DS3, DS1, DS0 facilities with no supervision

Provisioning and troubleshooting SONET and DWDM systems, specifically OC3 thru OC192 SONET Add/Drop multiplexers and DWDM systems with no supervision

Provisioning data services via Ethernet switches with minimal supervision

Utilizing digital, optical and SONET test sets and remote testing platforms (EXFO required)

Directing activities of remote field resources to coordinate installation, testing, or troubleshooting activities

Tracking network activities in maintenance ticketing or order management systems including: interpreting test results; reading and writing notes into tracking systems; recording testing results

Engaging business partners to coordinate testing, troubleshooting and activation of new services

Knowledge:
Thorough knowledge of provisioning and troubleshooting of SONET and DWDM systems

Thorough knowledge of provisioning or maintaining electrical transport services: DS3, DS1, DS0 facilities

Knowledge of provisioning Ethernet services

Knowledge of Channel Service Units, Private Branch Exchanges (PBX), Manual Cross-Connect Panels (Bantam, DSX, Fiber), Wire Terminal Block (RJ21X or 66-Block), Common Jacks (RJ11,RJ45,RJJ48C, RJ48X)

Knowledge and understanding of network: records (CLR; DLR).

Skills:
Excellent verbal and written skills

Strong attention to detail and situational awareness

Ability to build documents using Outlook, Excel, Word and PowerPoint

Ability to prioritize workload from task queues based on due dates

Thorough understanding of the service delivery process from end-to-end, including ordering, design, provisioning and post completion processes and or the maintenance process.

EQUAL EMPLOYMENT OPPORTUNITY:
Every decision made at tw telecom concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is to be made without regard to any legally protected characteristics such as race, color, national origin, religion, sex, age, sexual orientation, marital status, physical or mental disability, veteran’s status, or other characteristics protected by federal, state, or local laws. tw telecom strives for a workplace free of unlawful discrimination and harassment, including but not limited to racial, sexual, ethnic or religious.

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TW Telecom - 2 years ago - save job
About this company
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tw telecom inc., formerly Time Warner Telecom Inc., is a provider of managed network services, specializing in ethernet and data networking,...