Senior Service Account Engineer - Security Systems Service - Blue Bell, PA
Siemens Infrastructure and Cities - Blue Bell, PA

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Executes financial performance and customer satisfaction of all related scope and functions of assigned accounts plus the ability to identify, scope and sell (independently or in a team) additional solutions to their customers. Manages accounts for all assigned service customers providing outstanding customer satisfaction and retention. Serves as the main contact for all service product lines including: TSP, Extras, Time and Material, Non-Installed Parts, plus Installed Service projects. Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner. For A customers may support and provide assistance to service sales people in job take-off, product application, estimating, customer demonstration and performing site surveys and audits. For B and C customers, manages the assigned accounts in their entirety. Identifies adds, upgrades, and escalations to assigned TSPs and Installed Service project to meet customer needs and improve system efficiency. Develops account strategies and sells independently or in a team environment, depending on the account (more independently as higher in level). Leads quality assurance activities and may lead renewals on assigned accounts. Develops, implements, and executes labor and material plans for TSPs, Extras, T and M and Installed Service jobs. Establishes a work plan and preventative maintenance schedule and project management tasking using the Service Management System (SMS) to fulfill assigned account commitments. Works with coordinators to plan manpower skills and availability, documentation, workload balance and resolves schedule conflicts. Ensures project profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures. Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities. Reviews all labor related project estimates prior to customer proposal and booking. May be required to assist in pricing decisions. May be responsible for direct supervision of field personnel including write up of performance appraisals. May participate on special assignments and/or assist in developing and implementing customer training aimed at improving customer knowledge. Associates degree in Electronics or other related technical field. Bachelors degree preferred. Experience in access control systems and CCTV applications. Knowledge of engineering and programming. Strong organizational, verbal and written communication skills. Good project management skills. Proficient in MS Office (Word, Excel), SMS, BMS, Estimating, OCV and other Service Related Tools. Frequent travel.
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