Business Process Outsourcing
San Antonio, TX
This is your invitation to join an organization offering greater opportunity, greater challenge and greater satisfaction. Accenture Credit Services BPO is a dedicated team of people who provide end-to-end mortgage processing capabilities to our clients through long-term partnerships. We not only maintain this key business function for our clients, we constantly seek to improve them to help our clients move ahead of the competition.
As part of our Accenture Credit Services Team, you can expect to:
Receive ongoing training to build and extend professional, technical and management skills
Work with highly talented people in a creative and collaborative environment
Learn from our supportive, approachable leaders who are the best in the business
Incorporate skills to deliver high quality solutions for our clients
Enjoy a defined career path that recognizes Top Performers
Receive a competitive Accenture Total Rewards benefits package
Senior Underwriter /
Credit Quality Auditor
key responsibilities are:
Perform prudent analysis of all Loan applications to render QC Audit Results consistent with the Corporate Rules Governing Extension of Credit, credit policies, Government Lending Policies, and procedures, and all applicable Federal/Regulatory guidelines (ECOA, Fair Lending, CRA, FCRA, etc.)
Assist with conducting audits of completed fulfillment files meeting weekly and month end production goals.
Reporting out of audit results for comprehensive evaluation of skill set, training needs, and performance action plans.
Participate in the development and implementation of new and/or revisions to policies and procedures.
Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
Performance Evaluations: Collaborate on the development and maintain systems to measure performance against established standards. Identify and document actions/processes taken to resolve compliance variances and gaps. Contribute to audit process and reporting improvement.
Training: Training resource for ongoing and continuing education/performance improvement. Report out for performance. Assess relevant training needs for staff individuals and organization. Produce organizational strategy and plans to meet training and development needs. Collaborate with Training Department around courses and programs necessary to meet agent needs. Potential to become liaison with other departmental managers to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements.
Minimum of 5 years of fulfillment delivery in an underwriting role
Minimum of 3 years Training/Mentoring experience
Seasoned underwriting experience and quality control review to include analysis of self-employed, high net worth applicant's financial statement/summary, all property types including co-ops.
Prior quality control experience to inspecting to process compliance and service level execution
Extensive knowledge of industry guidelines and practices, including competitive offering, and all lending related Federal Regulatory guidelines.
Knowledge of credit scoring and its impacts, ancillary systems and ability/knowledge to balance risk/reward.
Professional Skill Requirements:
Process-oriented with strong analytical and problem solving skills
Excellent verbal and written communication skills
Comfortable dealing with ambiguity
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the US must possess work authorization which does not require, now or in the future, sponsorship by the employer of a visa.
Accenture is an Equal Opportunity Employer.
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