Senior Vice-President, Patient Experience
Magnolia Regional Health Center - Corinth, MS

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The Senior Vice President, Patient Experience is a key member of the Executive Team. In this capacity, the Senior Vice President, Patient Experience is integrally involved in strategic planning and organization wide decision-making. The SVP, Patient Experience reports directly to the Chief Executive Officer for patient experience, operational performance, financial management, as well as strategy, governance and professional development.

The SVP, Patient Experience has primary responsibility for the quality of patient care and ensuring it is expanded to other clinical entities, thus assuring efficient and effective coordination and delivery of all patient care services. This position directs multiple facility-wide functions including performance improvement, patient safety, regulatory compliance, infection control, and case management. The Senior Vice President, Patient Experience directs all customer satisfaction, quality, and core measures data collection for the organization and provides analysis, consultation and education to management and hospital staff to ensure continuous quality improvement This role will lead a variety of initiatives intended to achieve, maintain and maximize a robust process improvement culture.

This position works in close collaboration with the SVP of Operations in all matters affecting the day-to-day operations of the hospital as well as in planning for the future and in establishing community linkages for health improvement. It is expected that this position participates with leaders of the Board of Trustees, executive, management, medical staff, and service line directors in planning, promoting, and conducting hospital wide quality assessment and performance improvement activities.

Mississippi Hospital Association - 15 months ago - save job - block
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