Server/Bev Cart Attendant - The Sandbar
Destination Hotels & Resorts - Isle of Palms, SC

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SUMMARY:
The

Server/Beverage Cart Attendant

is responsible for serving guests food and drinks while on the golf course.

S/he will mix and serve alcoholic beverages; ensuring guests are of legal age. The

Server/Beverage Cart Attendant

will assist with maintaining the AAA Four Diamond standards.

The Server/Beverage Cart Attendant will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:

Acts with the highest ethical standards, treating others fairly & with respect.

Empower a diverse group of talented and prepared people.

Nurture lasting relationships with investors, customers and team members

Achieve optimum investment performance.

Focus on Continuous improvement of quality assets and services.

Consistently work to balance our lives and contribute positively to our communities.

The Server/Beverage Cart Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Availability

Must be available to work from February 11, 2013 thru October 31, 2013

Essential job FUNCTIONS:
·

Stocks the beverage cart at the beginning of the shift and end, ensuring proper inventory for the shift

·

Adheres to policies and procedures on liquor portion control

·

Adheres to all Wild Dunes Resort policies

·

Reports any beverage cart maintenance issues to supervisor or manager

·

Attends mandatory monthly department meetings and appropriate resort and division meets

·

Reports tips and hours each shift using the appropriate documents

·

Drives cart out to golf course

·

Takes orders from guests

·

Receives payment from guests

·

Distributes appropriate change

·

Serves food & drinks

·

Mixes specialty drinks

·

Counts money in cash drawers at the beginning of shift to ensure the amounts are correct and there is adequate change

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Takes responsibility for cash bank; reports overages or shortages

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Tracks cart inventory sheets and sales sheets as well as entering own sales into the POS System

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Keeps the cart stocked and cleaned at all times

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Informs and promotes guests of daily specials

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Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages

·

Collects trash and recycling from guests

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Familiarizes him/herself with menu

·

Offers creative selling of products to guests

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Answers questions and/or makes recommendations on menus as needed

·

Explains how various menu items are prepared

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Takes into consideration any special request, dietary issues made by the guest

·

Provides general resort information for guests

·

Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest

·

Maintains an up to date working knowledge of all resort amenities as well as any special events

·

Interacts with resort staff in a professional manner, assisting other departments with necessary information

·

Up sells other resort services and amenities to guests

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Ensures final quality check on food and beverage prior to serving guests

·

Addresses any guest issue promptly and with great concern

·

Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

·

Acts with responsibility towards all company property, supplies and equipment.

·

Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

·

Remains alert, courteous and helpful to the guests and colleagues at all times.

Associate is held accountable for all duties of this job and other duties as assigned.

Required Qualifications

Job REQUIRMENTS:
·

Must be a United States citizen or possess a valid work permit

·

Must be able to read, write and speak English

·

Must be at least 21 years of age

·

Must be able to accurately follow instructions, both verbally and written

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Must possesses excellent communication skills

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Must be professional in appearance and demeanor

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Must be able to work under pressure

·

Must be able to work in a fast paced environment

·

Must have excellent listening skills

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Must always ensure a teamwork environment

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Ability to work a flexible schedule that may include evenings, weekends and holidays

·

Must have the ability to deal effectively and interact well with the guests and associates

·

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

·

Must have a passion for creating an exceptional experience for all guests.

Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working CONDITIONS:
Must be able to work in a variety of weather conditions (rain, wind, sun, heat)

Must be able to climb into and out of cart on a frequent basis

Must be able to lift & carry up to 30 lbs on an occasional, repetitive basis

·

Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee.

He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Wild Dunes Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran’s status, disability, or any other legally protected status.

Preferred Qualifications

eXPERIENCE & eDUCATION:
·

High school education required

·

Prior hospitality experience preferred

·

At least six months food & beverage experience preferred

·

At least one year customer service experience preferred

·

Six months POS system experience preferred

Destination Hotels & Resorts - 14 months ago - save job - block
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