Server—Counter Service
Famous Dave's of America, Inc. - Evergreen Park, IL

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JOB SUMMARY:
Transacts food and beverage orders at POS and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to “WOW” our Guests. Responsible for accurate cash handling. Performs side duties including, but not limited to, answering the phone, bussing tables, washing dishes, cleaning work stations, set-up and closing procedures, expediting orders and running food. Conducts sauce tours when running food and makes secondary item suggestions. Prepares desserts and garnishes. Stocks Guest services areas (i.e., soda machines, ice, etc.). Maintains regular and consistent attendance and punctuality.

PRINCIPAL ACCOUNTABILITIES:
  • Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Delivers food and drinks to all areas of the restaurant throughout the entire shift. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions. Suggestively sells appetizer, entree and dessert menu items by offering specifics and using descriptive mouth watering adjectives when describing each item. 40%
  • Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures. 35%
  • Busses tables and provides assistance or refills of beverages to Guests as needed. 10%
  • Completes assigned cleaning duties including emptying trashcans and verifying and maintaining clean restrooms every 30 minutes. 5%
  • Restocks service items as needed (i.e., glasses, ice, etc.). 5%
  • Performs proper procedures for responsible alcohol service, knows legal drinking age and the proper procedures for requesting identification. Always asks anyone who appears to be 40 years of age or younger for their identification card. Monitors Guests who are drinking alcohol observing for behavior such as impaired judgment, impaired motor coordination, relaxed inhibitions, and slowed reactions time. Keeps the MOD informed of anyone who may be intoxicated or reaching the point of intoxication. 5%