Server / Network Engineer - Tier III Help Desk Support - Polycom
Avnet - New Port Richey, FL

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We are seeking a Server / Network Engineer with Polycom experience! Interviewing Now!

Job Purpose:

Tier III Help Desk Support

Primary Duties and Responsibilities:
  • Interpret customer reported problem(s) and provide root cause analysis in a multi-vendor converged infrastructure environment
  • Proactively develop and implement technical guides for trouble shooting supported devices
  • Provide helpdesk support for dedicated clients
  • Access client’s equipment remotely for support resolution and triage
  • Replicate client issues in lab environment
  • Escalate unresolved hardware and software issues as necessary
  • Travel for training and client support 10-20%
  • Strong verbal skills a must
  • Ability to articulate complex technical issues and work well under stringent SLA guidelines
  • Ability to cascade knowledge from formal training between team members

Knowledge and Skill:
  • General Server and Network knowledge
  • Cisco Blade Servers (UCS) and networking equipment, preferable Nexus, and MDS devices
  • Demonstrated ability to acquire additional knowledge in a fast and informal learning environment
  • Understanding of multiple networking protocols including Fibre Channel, TCP/IP, Fibre Channel over Ethernet (FCoE) CIFS, and NFS
  • Demonstrated fault analysis capability in multi-vendor converged infrastructure platforms
  • Knowledge of video conference technology a plus
  • Demonstrated track record of remote support
  • Ability to prioritize based on severity of issues

Work experience requirements:
  • Three plus years of experience supporting Server, Storage and Network (TCP/IP & Fibre Channel) equipment
  • Experience with Video Conference Equipment or Networks
  • Experience supporting Cisco Switches and Servers
  • Remote phone experience a plus
  • TeamViewer and experience a plus

Education & Certification Requirements

Applicant must have one or more of the following certifications:

MCITP Lync, IBM Sametime, SIP, CCIE, CCNP, Avaya ACIS, Avaya ACSS, or Seimens Open Communicaiton.

Prefer applicant with any of the following certifications:

HP AIS, ASE, or MASE; CVE, Server+, Network+, NAIP, NCDA, NCIE, VCAP5, Cisco UCS

Distinguishing Characteristics:

MCITP Lync, IBM Sametime, SIP, CCIE, CCNP, Avaya ACIS, Avaya ACSS, or Seimens Open Communicaiton.

Benefits for Avnet Integrated companies vary from the standard Avnet Inc. benefits and are not yet posted on the internet.

Avnet - 19 months ago - save job - block
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If you need an electronic component, Avnet probably has it. The company is the world's top distributor of electronic components...