Server (Full-Time)
Mandarin Oriental - San Francisco, CA

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We are delighted to announce the renovation of Mandarin Oriental, San Francisco. The focal point of this renovation is the addition of our exciting new restaurant, Brasserie S&P , under the leadership of our new Executive Chef, Adam Mali. Our new concept combines great cuisine with our well established cutting edge wine and cocktail program. As a result of this wonderful renovation, we are looking for the best of the best talent to join our team. We are looking for colleagues that love to delight our guests and exceed their expectations.

About Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates, or has under development, 44 hotels representing almost 11,000 rooms in 28 countries, with 18 hotels in Asia, 13 in The Americas and 13 in Europe, Middle East and North Africa. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.

About Mandarin Oriental, San Francisco

Celebrating its 25 th anniversary, the 158-room Mandarin Oriental, San Francisco is located in the heart of the city and offers unparalleled panoramic views of the bay and beyond from the top 11 floors of San Francisco's third tallest building, 345 California Center. Having recently completed an extensive refurbishment with the addition to Brasserie S&P restaurant and bar and a brand new luxurious new Spa, the hotel is consistently ranked among the world's top hotels by leading authorities. Features include Travel + Leisure 'World's Best Hotels' Awards 2011, the CondeNast Traveler 'Gold List 2011' U.S. News & World Report's ' Hotels in the USA', Institutional Investor's 'World's Best Hotels 2011' and is one of Andrew Harper's Hideaway Report's 2011 'Top 20 City Hotels in the Word'.

Strategic Intent

It is the mission and intent of this position to assist in the overall daily operation, and ensure service standards are met and/or exceeded. The Server will help create an outstanding dining environment and experience for guests.

Scope of Position

The Server assists guests when they have questions about the menus/wine list, takes order from guests, anticipates guests' needs and addresses them accordingly, and maintains all dining room furniture and equipment are kept clean and tidy,

Organizational Structure

The Server will report directly to the Restaurant Manager and Assistant Restaurant Manager.

Duties and Responsibilities

Major responsibilities:
Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

Provide excellent service at all time to all of our guests.

Assist Guest courteously and efficiently and create a memorable experience.

Set up tables and side station to standard.

Maintain the dining room and station clean at all the time.

Keep chairs and banquettes clean and clear of debris.

Take customer food and beverage order

Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails.

Set or breakdown buffet for breakfast service.

Make sure that all silver and glasses are wiped and spotless.

Mark tables appropriately to food order for each course.

Enter all sales in POS without errors. Double check list of items before "sending".

Make sure all product served is accounted for on the final bill before presenting.

Set up tables according to host communication.

Attend to and clear tables between courses throughout the meal.

Support the food runner to help run food in a timely manner.

Verify guest satisfaction with each table during each course served.

Anticipate guest needs, so guests will never have to ask for anything.

Attend all food and beverage training classes.

Wish each and every guest a warm farewell and thank them for coming

At the end of the shift deliver all checks and report to the appropriate place according to standard and make sure financials are correct.

Set and maintain the dining room environment and ensure materials are clean.

Follow the posted opening and closing duties and side work sheet.

Attend daily pre meal/communication meeting and monthly department meeting.

Contribute to the creation of a positive and productive work environment.



Reading, writing and clear oral proficiency in the English language.

Willing to work a flexible schedule and holidays.

Work in a safe, prudent and organized manner.

Have an in-depth knowledge of food and preparation.

Have good wine and spirits / cocktails knowledge.

Able to effectively communicate and engage all levels of guests and management.

Have a minimum of 2 years experience in similar position.

Have the ability to handle multiple tasks simultaneously.

Be able to consistently delight and satisfy our guest.

Have the ability to address guest requests in a detailed manner.


Introductory sommelier certification

Bartending skills

Our Mission is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best. Mandarin Oriental, San Francisco hopes to attract and inspire talented people who are looking for the opportunity to develop and challenge themselves with a dynamic international company. For more information, please visit our website at

This is a full time position with benefits. Benefits include medical, dental, vision, 401(k) with matching, life insurance, vacation, sick leave, holidays, meals and more!

An equal opportunity employer.

Mandarin Oriental - 22 months ago - save job - copy to clipboard - block
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