Server Operations Specialist– Senior
Raytheon - Sterling, VA

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Job Description:

Positions perform routine computer operations and maintenance (O&M) tasks and/or work on operating systems software and its successful integration with the hardware and applications software. These positions could provide 24x7 operational support depending on position requirements within the organization. Additionally, positions independently research and resolve routine O&M problems; assist in the resolution of complex O&M problems; execute standard operating procedures (SOPs) and schedules for O&M activities; and may provide written input into the development and documentation of SOPs and schedules for O&M activities. Dependent on the job, specialists may assist in the integration, installation, testing and maintenance of specific software relating system environments. With engineering guidance, positions install new server software components using established procedures; maintenance of operating configurations and software configurations.

Duties, Tasks, and Responsibilities:
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Assist PMO in assessing, documenting, and tracking new program requirements and follow-on technical exchange meetings (TEMs).
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Assists in base lining and forecasting server performance data and tuning server hardware and software configurations.
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Assists in monitoring the performance of system files, utilizes system-monitoring software.
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Assists in server performance tuning.
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Assists with complex installations of hardware and software components.
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Assists with first tier support to storage area network and enterprise storage systems.
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Assists with server and storage capacity planning for the most critical systems; performs server and storage capacity planning for non-complex systems.
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Assists with troubleshooting of complex installation problems.
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Contacts decentralized customer support teams, help desks, customers & other technical professional staffs and support organizations to inform them of issues and/or resolution of routine and moderately complex server problems.
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Installs standard server hardware and software components following established procedures, with guidance
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Maintains and updates written SOPs and schedules for routine O&M activities; may provide input for the development of new or complex SOPs and schedules for O&M activities.
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Performs and assists in supporting the O&M activities for all centrally managed work group servers.
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Performs routine and standard server operations (e.g., software deliveries, hardware installations and upgrades, preventive maintenance, and basic troubleshooting) using established procedures.
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Researches and resolves routine O&M problems; assists in resolving complex problems.
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Serves on installation teams providing assistance in the installation of server hardware and software components, as requested.
Minimum Experience:
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Top Secret clearance with polygraph is required.
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A senior level practitioner. Someone that has extensive experience or training related to a particular skill, language, system, or technology and is capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.
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Requires a minimum of six (6) years of experience specific to the duties, tasks, and responsibilities above.
Required Education (including Major):

General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience. Relevant certifications will be considered equivalent to three (3) months of specialized experience. A degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill.
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An Associate’s degree will be considered equivalent to eighteen (18) months specialized experience.
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A Bachelor’s degree will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate’s degree).
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A Master’s degree will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor’s).
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A Doctorate will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master’s and a Bachelor’s).
Business Unit Profile
Raytheon Company (NYSE: RTN), with 2011 sales of $25 billion, is a technology and innovation leader specializing in defense, homeland security and other government markets throughout the world. With a history of innovation spanning 90 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems, as well as a broad range of mission support services. With headquarters in Waltham, Mass., Raytheon employs 71,000 people worldwide.
At Raytheon Intelligence and Information Systems (IIS), we transform data into knowledge. IIS is a leading provider of intelligence and information solutions, specializing in ground processing, unmanned ground systems, cybersecurity operations, homeland security and other markets to resolve the most complex problems for our customers worldwide. IIS employs more then 8,300 people worldwide with major hubs in the Mid Atlantic Region, Aurora, CO, and national Headquarters in Garland, TX, IIS generated $3 billion in 2011 revenues.

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Raytheon ("light of the gods") took a shine to its place in the upper pantheon of US military contractors; the company regularly...