Service Advisor / Service Manager
Wolfe Automotive Inc. Volvo specialist - Malvern, PA

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WOLFE AUTOMOTIVE SEEKS SERVICE PROFESSIONAL

Founded by master Volvo technician Brad Wolfe, Wolfe Automotive is a focused automotive service provider with a mission to grow our business by creating a more affordable, convenient, and personalized Volvo maintenance, repair, and sales experience for our customers. We strive to create a high energy, positive team environment for our employees who seek a long term relationship with our business. The Service Professional will be a great addition to our team with ample career opportunity to increase earned income as we grow the business together.

ROLE AND RESPONSIBILITIES:

The Service Professional will be the key connection between customers and technicians to drive sales and profit margins through excellent customer service and team work.
He/she will exhibit exemplary customer relationship skills to lead the following client-facing activities to increase sales and repeat business:

  • Scheduling and Administering Customer Inquiries and Appointments via phone, email, and face to face
  • Customer Check In (including Service Loaner Program when applicable)
  • Customer Estimates and Approvals
  • Customer Pickup
  • Customer Satisfaction and After-service Follow Up

The Service Professional will also drive efficient shop productivity through the management of the following internal processes:

  • Scheduling Customer and Used Car work for Shop Technicians
  • Managing Service Car Loaner Program
  • Customer invoicing utilizing Mitchell Shop Management software
  • Managing Parts Ordering and Inventory to maximize shop efficiency and parts profit margins
  • Managing Outside Services

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Minimum 3-5 years relevant experience in automotive industry required
Volvo experience preferred
Mitchell Shop Management software experience preferred

REQUIRED SKILLS:

Positive attitude and excellent customer relationship skills
High sense of urgency and a drive for results
Strong phone and face to face communication skills
Solid time management and personal organization skills
Ambitious, eager to learn and expand in role
Team player, works well with others


Indeed - 5 months ago - save job - block
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