Service Advisor (Marine Industry)
Florida Detroit Diesel - Allison, Inc. - Fort Lauderdale, FL

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Performs preliminary diagnosis of marine equipment/vessel problems and services by listening to customer's description of symptoms; clarifying description of problems; checking maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Champions revenue producing and/or customer service strategies such as MIP3
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected turnaround time; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Maintains vessel records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Supports and performs continuous improvement through on-line and/or instructor lead training.
    • Overall Marine diesel engine knowledge
    • Three (3) to five (5) years related experience and/or training
    • Basic sales experience
    • Working knowledge of computer software (i.e. MS Word, Excel, and AS400)
    • Strong customer service, organizational, and planning skills
    • Ability to maintain open communication

    An Equal Opportunity Employer AA/M/F/D/V

    CareerBuilder - 20 months ago - save job - block
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