Service Advisor - Fremont (Inside Service)
Tesla Motors - Fremont, CA

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About Tesla

Palo Alto, California-based, Tesla Motors uses proprietary technology, world-class design, and state-of-the-art manufacturing processes to create a new generation of highway capable electric vehicles. We utilize an innovative distribution model based on Company-owned sales and service centers. This approach allows us to maintain the highest levels of customer experience and benefit from short customer feedback loops to ensure our customer needs are fulfilled. We believe our operational infrastructure provides us with a competitive advantage compared to traditional automobile manufacturers.

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center in Fremont, CA; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities:
Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.

Return missed phone calls, email in no less than 5 minutes.

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.

Accurately record issues and data into Dealer Management System. Attention to detail critical

Conduct Transactions w/ system; walk customer through correction and provide summary.

Communicate estimated completion time, regular updates and follow through on each customer vehicle.

Coordinate the detail of every vehicle prior to delivery.

Coordinate the delivery time or pick up with each customer.

Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Knowledge, Skills, and Abilities:
Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

Understanding of basic automotive techniques related to repair and servicing of automobiles

Ability to follow oral and written instructions with attention to detail

Willingness to learn new and innovative automotive technologies

Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Perform detailed daily record keeping and reporting

Effectively handle multiple priorities, organize workload, and meet deadlines

Work in a team-based environment and achieve common goals

Requirements:
High School diploma or equivalent

Dealer Management System(s), Outlook, and MS Office

Associate Degree or certificate in Automotive Technology, preferred

Retail automotive service experience, preferred

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Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

Tesla Motors - 24 months ago - save job
About this company
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Tesla Motors intends to spark the public's passion and eco-conscience for electric vehicles. Founded in 2003, the company...