Service Advisor P/T -Naperville, IL
TigerDirect - Naperville, IL

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DESCRIPTION

The Service Advisor is responsible for receiving, recording, and distributing work orders to service crews upon customers' requests for service and providing the highest level of customer service.

DUTIES

Essential Duties and Responsibilities

  • Accurately records information such as name, addresses, and article to be repaired, or service to be rendered.
  • Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
  • Prepares work order and distributes.
  • Cross-sells upgrade parts to service customers when opportunity is presented.
  • Calls or writes customer to ensure satisfactory performance of service.
  • Relays messages and special instructions to mobile crews and other departments.
QUALIFICATIONS

Education and Experience

  • High school diploma or equivalent.
  • 3 - 5 Years Computer related sales experience is preferred
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Able to move medium weight objects (up to 50 pounds)
A+ Certification - required

**WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.**

Essential Duties and Responsibilities

  • Accurately records information such as name, addresses, and article to be repaired, or service to be rendered.
  • Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
  • Prepares work order and distributes.
  • Cross-sells upgrade parts to service customers when opportunity is presented.
  • Calls or writes customer to ensure satisfactory performance of service.
  • Relays messages and special instructions to mobile crews and other departments.

TigerDirect - 17 months ago - save job - block