Service Appointment Coordinator \ BMW
AutoNation 133 reviews - Mountain View, CA

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AutoNation - America's largest automotive retailer is looking for qualified people to join our team. AutoNation has been named "America's Most Admired" automotive retailer for 5 of the past 6 years by Fortune magazine. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team.

AutoNation offers unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits. Top performers deserve top pay-If You have the Drive, We have the Vehicle.

Job Summary:
The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the service department

Job Responsibilities:
o Answer the service phone lines, greets each customer in a friendly, professional and courteous manner
o Ask the customer qualifying questions to uncover needs and directs calls appropriately
o Ensures that service consultants receive messages promptly
o Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
o Provide reporting to dealership management
o Collect the total retail charges from the customer in cash, check or authorized charge account
o Provide the customer with the proper change and/or receipt
o Properly process and document charge purchases according to the policies established by the controller
o Close all internal repair orders promptly and route to billing clerk for processing
o File accounting copies of repair orders and parts tickets; file hard copies of repair orders in customer service files
o Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customer, co-workers and suppliers
o Adheres to all company policies, procedures and safety standards

Required Experience

o Must meet company's requirements for employment
o Ability to read, write, add, subtract, divide and comprehend written instructions and information
o Professional appearance
o 6-12 months pervious work experience (preferred)
o Demonstrated customer service skills
o Demonstrated communication and interpersonal skills
o Pervious industry experience (preferred)

Physical Requirements & Working Conditions:
o Normal office environment
o Prolonged periods or personal computer usage and data entry
o Prolonged periods of standing, stooping and bending

Required Education

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.


At AutoNation you'll find unlimited income potential, paid time off, training, longevity bonuses, 401(k) program - with company match, health, dental, life, and disability insurance, employee vehicle purchase program and fantastic advancement opportunities.


Put your Career in the Fast Lane join AutoNation today
We are an equal opportunity employer and a drug free workplace.

About this company
133 reviews
When America needs a car or truck, they call on AutoNation. With over 8 million happy customers and counting, AutoNation is America’s...