Service Arrangements Representative I
Forest Lawn Memorial-Park Association - Hollywood, CA

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Service Arrangements Representative I
The Records Department is vital to the success of Forest Lawn. This department is responsible for arranging and maintaining the administrative aspects of the Funeral Service and ensuring that client families receive the highest level of personal and professional service. In this vital role, Service Arrangements Representatives interface with families to answer questions relating to funeral arrangements, memorial tablets, and property records. They also perform a broad variety of customer service and clerical functions including but not limited to answering phones, filing, data entry, proofreading, etc., in an environment that requires multi-tasking and meeting strict timelines.

Because of the need to provide service to our families seven days a week, we require the ideal candidate to be flexible with the work schedule, which includes every other weekend and some holidays, 8:00 am to 5:00 pm. Thus, we are seeking individuals who can work outside of these standard hours as well. Service Arrangements Representatives are provided a professional uniform that includes a blazer, skirt/pants and shirt/blouse. We also provide dry cleaning.

Requirements: The ideal candidate must be PC literate, possess basic knowledge of Word and Excel, type 45/wpm and have proficient and effective written and oral communication skills. Additionally, this person must have a high school diploma/G.E.D., have previous customer service experience with a minimum of 1-year general office experience. This individual will serve families and visitors compassionately, promptly and professionally, and must be understanding and respectful of the nature of our business. Additionally, Armenian bilingual/fluent is a requirement and bilingual/fluent in Russian is preferred.