Service Center/Inbound Calls
Laurel Tech Group - Stafford, TX

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Job Description

You get to lead challenging initiatives with industry-leading clients. You have a voice when it comes to the type of projects you work on. You build your skills, career, and network with every engagement. There's variety, and it doesn't get stale. Your colleagues know their stuff, and they're eager to collaborate and share. For them, people come first, whether it's at work, at home, or in their communities. They think that success is something that's meant to be shared. And that makes them the kind of people you'll want to be around. This position coaches and motivates telesales reps in order to meet or exceed department goals. Job Duties: 1. Responsible for implementing and enforcing departmental and Company policies and procedures and completing performance related paperwork. 2. Provides supervision, coaching and information for the team of telemarketers. Uses positive reinforcement techniques to improve individual and team performance. 3. Evaluates individual performance of team members through live observation, monitoring and QA. 4. Designs and implements motivational programs for telemarketers. Runs daily and monthly contests. 5. Executes the staffing plan developed by the manager. Adjusts staffing to match call volume. 6. Maintains working knowledge of every marketing effort to achieve total comprehension. 7. Provides feedback to manager regarding personnel issues and activities that support the call center environment. Enforces department rules fairly and consistently according to policy, administering corrective action when appropriate. Conducts fair, objective and accurate performance appraisals. This position coaches and motivates telesales reps in order to meet or exceed department goals. Job Duties: 1. Responsible for implementing and enforcing departmental and Company policies and procedures and completing performance related paperwork. 2. Provides supervision, coaching and information for the team of telemarketers. Uses positive reinforcement techniques to improve individual and team performance. 3. Evaluates individual performance of team members through live observation, monitoring and QA. 4. Designs and implements motivational programs for telemarketers. Runs daily and monthly contests. 5. Executes the staffing plan developed by the manager. Adjusts staffing to match call volume. 6. Maintains working knowledge of every marketing effort to achieve total comprehension. 7. Provides feedback to manager regarding personnel issues and activities that support the call center environment. Enforces department rules fairly and consistently according to policy, administering corrective action when appropriate. Conducts fair, objective and accurate performance appraisals. Your company encourages you to have a life outside of work. You can work locally and build long-lasting relationships with local clients. And you get to work with people who want to make an impact in their communities. You work in a place that takes pride in building trust and relationships. You get to chart your own career path based on what's important to you. Your values, your leadership skills, your expertise: they actually matter. And when you have an idea, you can run with it, because you are one of the owners. Qualifications

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Additional Information

All your information will be kept confidential according to EEO guidelines.

Laurel Tech Group - 4 months ago - save job - block
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