Service Center Manager
Applied Industrial Technologies, Inc. - Winston-Salem, NC

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Opportunity Snapshot Opportunity Snapshot
You’ve mastered the art of process and people optimization in an industrial distribution environment. You know to abide by the golden rule: the customer comes first, and have cultivated a high level of “emotional" intelligence to effectively collaborate with diverse internal & external stakeholders…here’s your opportunity to leverage your unique skill sets and work for a Fortune 500 powerhouse that was also named to Forbes Magazine's Platinum 400 List of Best Big Companies in America for the sixth consecutive year.

We’re king for a Service Center Manager who can plan and coordinate day-to-day service center functions including sales and service, warehouse, profitability, inventory and receivables.
This is a hands-on leadership role and pivotal to your success is your ability to make decisions in a fast-paced environment and continually stay on top of our customers’ needs as you handle both positive and negative feedback with tact and diplomacy. We’ll look to you to assess our current practices as you put your "personal stamp" and introduce your ideas for innovation and improvement into our systems and processes.

More About Your Role
Reporting directly to the General Manager, you will oversee several direct reports, including Customer service/Sales reps, Account managers, Warehouse personnel and Shipping/Receiving staff.
In a nutshell, you’ll spend about 25% of your time dealing with day-to-day operational issues and staying on top of commit dates; another 25% dealing with customers; 25% working with the internal team; and the final 25% dealing with inventory issues. Specifically, your responsibilities are to:

Plan, manage and coordinate service center operations, including profitability and growth, programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service.
Coordinate, supervise, and participate in the activities of service centers’ inside associates, which include taking, filling, expediting orders; and servicing customers.
Manage inventory, receivables, expenses, profit/loss accounting, review and complete monthly reports; oversee petty cash balancing.
Supervise and assist inside sales force in sales and product lines; ensure customer relations are maintained at a high level.


What You’ll Bring to the Table

Bachelor's degree or equivalent combination of education & experience.
3-5 years of related experience, including customer service/sales and inventory control; industrial distribution background is a plus.
Proven leadership skills & the ability to mentor and motivate sales reps.
Familiarity with ISO & Quality Management principles.
Good understanding of financial and accounting concepts.
Impeccable communication skills to interface with diverse stakeholders.
Proven ability to integrate customer needs and functional unit objectives to achieve business unit objectives.
Solid analytical and problem-solving skills.
Computer proficiency & ability to quickly learn our ordering system.

About our Company:
Applied Industrial Technologies , founded in 1923, is a $2.2 billion company with strong P&L results. Applied has been a Northcoast 99 winner 11 years in a row. We are one of North America’s largest industrial distributors of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance and mill supply products.

Applied employees believe in the company, love the environment where individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. We are dedicated to the pursuit of customer satisfaction through innovation, trusted products, expertise, and support. We believe in growth from within, honesty, integrity, personal mastery.
Top 100 Military-Friendly Employers (GI Jobs Magazine)
Platinum 400 list of Best Big Companies in America
One of the 50 Best Companies to Sell For in the U.S
Customer-Rated World Class Sales Winner

With approximately 470 facilities and 4,600 employee associates across North America, Applied Industrial Technologies (NYSE: AIT) offers more than 4 million parts critical to operations of MRO and OEM customers in virtually every industry. In addition, we provide engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers maintenance training, plus solutions to meet inventory and storeroom management needs that help provide enhanced value to its customers. We are growing!

Different Voices. New Perspectives. Boundless opportunities . Applied is committed to offering equal employment opportunities for all applicants and employees based on their training, experience and overall qualifications and without regard to race, color, religion, gender, veteran or citizenship status, age, disability, national origin, or any other category protected by applicable law. We are also committed to a drug-free workplace. We value you, your background, and your unique experiences that help add to the richness of the Applied team.

We look forward to learning more about you. Connect your future with ours.