Service Engineer II (Farm Equipment Mechanics/Technicians)
Delta Global Services - DGS - Suwanee, GA

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Location: Suwanee, GAAt the Senior Level, provide effective technical support to dealers and internal departments to improve their product knowledge and training, effectiveness and efficiency of repair and maintenance, and the quality of their operations. Monitor, analyze and report the need to improve product quality and maintain customer satisfaction. Provide technical, product and systems guidance to other members of the TSC based on extensive knowledge and experience. Independently responsible for a key function or key project within the TSC, such as the Clients Tool Program, Quality Reporting, Bulletin Publication. Provide technical support to dealers and other departments and entities via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions. Provide technical and operational guidance to other members of the TSC Independently and responsibly lead key projects and/or key functions of the TSC, such as the Clients Tool Program, Technical Information publication, Quality Analysis and Reporting As necessary, collect and analyze parts and components from the field to research the root cause of failures. Report on the results. Develop, propose, and implement field service solutions as applicable. Coordinate activities with the Warranty and Parts Departments as required. Inform dealer and company personnel about service concerns and/or solutions via Service Bulletins, Top Issues, telephone conversations, Call Records, and other forms of communication. Provide training to dealers, co-workers, and other company staff on products and servicing methods. Support The Sales Organization at both internal and external Company events, addressing product complaints and field product questions. Through self-training, continually increase product knowledge using Technical Service Reports, Service/Sales Bulletins, Call Records, Engineering Releases, and other available resources. Actively participate in available technical training. Monitor and research product developments in the market and report as appropriate. Conduct other activities related to this position as assigned by management
At least Bachelors degree in a technical field related to the tractor, AG, or excavator industry. Excellent verbal communication skills; ability to explain technical concepts and repair methods verbally in fluent English. Very good written communications skills to explain technical concepts, report on technical investigations. Problem solving skills - being able to analyze information to create and communicate repair solutions. Technical skills – documented experience with hands-on repair of tractors and/or excavators. Judgment - Being able to make good decisions and useful recommendations based on the information provided by dealers and other sources Interpersonal skill - Being able to work well with others and provide useful guidance and recommendations based on senior level experience in TSC operations. Must be able to read, write, and communicate fluently in English. Must be physically able to perform any repair. Must be physically able and licensed to operate cars and light trucks on public roadways in the U.S. Must be physically able to conduct independent travel to any location within the United States Additional Information Performance of the duties of this job will expose the person to potential hazards including, noise, chemicals, paints, fuels, dust, heat, moving parts and operation of mechanical or electrical equipment. The position may require walking, standing, stooping, and transporting materials or parts on a regular basis, up to OSHA limits. The position's hours are either 8:30 AM - 4:30 PM or 9:30 AM - 5:30 PM with a one-hour lunch. Work a 7-hour day/35-hour work week; overtime occasionally. Flexibility in this regard is required. Because this is a salaried position, overtime pay would not apply. The position may require travel from time-to-time. Must be willing and able to travel by car and airplane. Overnight travel is less than 5%. This job may require local travel (day trips) to local dealer sites occasionally. Business casual dress is required Monday - Thursday; on Friday, jeans and polo shirts. Business casual is defined by wearing long-sleeved collared dress shirts and khaki type pants. During the summer months, short sleeved dress shirts are allowed M - Th. Must be able to pass the criminal background, drug screen, education and reference check. Direct Hire/PackageThis is a direct hire position.Qualified candidates submit a letter of interest and resume to: (reference: BD- Service Engineer II)Please no phone calls!Equal Opportunity/Affirmative Action Employer M/F/D/V