Service Manager - Floater
Concord Management Ltd. - Stockbridge, GA

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Perform duties to plan, assign, supervise, and participate in maintaining the safety, operation, and aesthetics of all elements of grounds, buildings, amenities, and apartments of assigned property or properties in condition that meets established quality standards, making broad decisions requiring considerable initiative and ingenuity and where only general methods are available. The position would float between communities as requested within a specific regional portfolio.

1. Work from policies, standards, schedules, service requests, logs, contracts, warrantees, and instructions.

2. Interview, select, recommend hire, train, and supervise Maintenance Department staff. Provide for safety instruction, equipment, and devices and ensure that employees are aware of safety and quality standards. Provide operational training and technical direction and assist staff in the investigation and resolution of problems. Assign and check work. Evaluate performance and provide counseling and coaching to employees. Recommend, initiate and document disciplinary measures as required. Monitor and record attendance and authorize time cards. Initiate personnel actions, such as promotions, transfers, and terminations. Maintain harmonious employee/employer relations.

3. Participate in annual planning, recommend maintenance budget levels and related capital equipment purchases, and respond to inquiries or provide documentation in response to related inquiries. Work with Resident Manager to select and negotiate with local vendors and contractors.

4. Establish maintenance and preventive maintenance schedules and routines in keeping with overall company policy and to meet requirements of standards, establish and modify priorities to suit changing conditions, and make individual assignments based on the skill and availability of staff and monitor results.

5. Track and determine the status of service requests in computer system and close records for completed orders. Investigate and resolve issues where service orders are past due in computer system.

6. Ensure that maintenance related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire, compactor, and pool logs ensuring that records are current and meet requirements. Check warrantee information and ensure that repairs performed meet with warrantee requirements. Contact vendors as required to resolve outstanding issues.

7. Monitor inventories of parts, supplies, and materials, place orders ensuring that inventories meet prescribed levels. Ensure that parts, materials and supplies are properly stored and that shop is maintained in safe and orderly condition.

8. Monitor the effectiveness of move-in and move-out inspections and conduct and document inspections and orient new residents to the operation of units in apartments and respond to questions, as required.

9. Participate in and monitor maintenance activities involving response to service requests, painting or general maintenance of grounds, snow and ice removal, pool, amenities, club house and apartment homes, as well as apartment home housekeeping and preventive maintenance. Arrange for the movement and installation of equipment and furnishings within offices and common or amenity areas.

10. Respond to reports of unusual or escalated repair or maintenance issues. Determine repair, material, and supply requirements and perform any range of repairs involving mechanical, electrical, plumbing or HVAC systems or units. Determine the need for outside contractors and negotiate and schedule related assignments, monitoring progress and results.

11. Arrange for, implement and participate in any range of special projects to install or repair items to increase the aesthetics, safety, or quality of the property.

12. Observe property grounds and facilities and resolve safety hazards, property damage, or unsightly conditions. Report unusual or serious problems to management.

13. Prepare any range of periodic or special reports and data relating to maintenance activities and statistics.

14. Available for “on call” duty, nights and weekend work.


Use mathematics together with the analytical use of complicated drawings, manuals, and schematics, and use various types of precision measuring instruments, such as gauges, meters, and electrical testers. Equivalent to up to 3 years applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing. Work requires Certified Pool Operator and Environmental Protection Agency Level I and II certifications for utilization of pool and charging HVAC systems.

Over five years required to be fully familiar with required techniques, equipment, systems, documentation, monitoring the work of others, and work routines.

Regular physical effort required performing mechanical repairs which is equivalent to continuously lifting or moving average weight material. Physical activity includes walking, squatting, bending, pushing, and climbing ladders as needed. Frequently lifts over 25 lbs. and up to 60 lbs. and occasionally lifts up to 150 lbs. with assistance for heavier activity such as moving appliances. Perform snow removal (if applicable).