Service Manager - Temecula
Milgard - Temecula, CA

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Member of the location leadership team. Directly responsible for the overall management of warranty service operations including all aspects of the current operation and future planning to assure acceptable safety, quality, performance and fiscal requirements are achieved. Assists and develops direct reports to achieve desired results. Direct responsibility for all department employees to ensure proper orientations, training, development, compensation and working conditions are present.

• Effectively communicating with customers to resolve service issues; follow through on all service related issues to fruition, both internal and external; handling non-service issues in a tactful, diplomatic manner in which the customer feels they have been treated appropriately.
• Evaluating service related issues to determine if they are a warranty or chargeable service item. Communicate findings to Service Coordinators and customer.
• Responsible for assigned department functions and all associated personnel.
• Responsible to appropriately staff and schedule departmental personnel to ensure work requirements are met while minimizing costs.
• Responsible for planning departmental operations by establishing priorities and sequences for performance of job tasks.
• Develops or revises standard operational and working practices and observes workers to ensure compliance with standards.
• Observes and coaches personnel on work related issues.
• Ensures personnel adherence to Company policies and procedures, plant wide safety rules and employee rules of conduct.
• Responsible for: developing people; improving processes; reducing costs; quality monitoring and improvements; superior customer service; and on-time delivery.
• Incorporates Milgard’s vision and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy.
• Responsible for interviewing, hiring, training, terminating, disciplining and coaching employees.
• Able to motivate employees to achieve results. Must be an effective communicator, capable of teaching and generating results while enhancing the Milgard work environment and supporting the Company philosophy.
• Participates in the Leadership Development Program (LDP) for the location.
• Creates and executes MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions.
• Interacting with customers to ensure highest quality service possible is delivered.
• Working with Production staff and Service Technicians to identify and correct problems with manufacturing and quality.
• Develops or revises standard operational and working practices and observes workers to ensure compliance with standards.
• Prepare and conduct training and informational presentations on improvement opportunities.
• The Service Manager supervises the Service Department consisting of 2 Supervisors, 7-10 Service Coordinators and
7–10 Service Technicians. The Service Manager must be able to function with minimal supervision and needs to be a self-starter and self-motivated. Must be able to create effective systems with little or no outside influence.
• Minimum five (5) years related quality/production experience and progressive management with emphasis in effective communication and team building.
• 5-7 years prior employee management experience.
• Some previous window or IG experience preferred.
• High School diploma.
• Some college preferred.
• Read, write and understand the English language.
• Sense of urgency and self-motivation; ability to work independently.
• Ability to work under pressure and meet deadlines.
• Computer literacy with ability to learn new computer software programs.
• Excellent written and oral communication skills.
• Attention to detail with strong organizational skills.
• Excellent customer service skills.
• Work performed indoors and outdoors in a warehouse type facility.
Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is at-will employer.

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