Service Manager 1-K STREET STORE
1510 K ST NW - WASHINGTON, DC
Manages the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals. This job is a working manager where greater than 50% of their primary duties are spent in non-management responsibilities. These duties will include as necessary teller and lead teller functions. Establishes sales referral and service goals. Creates, trains and coaches a successful service and referral team. Responsible for effective staff salary administration and rewards. Is responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals. Ensure compliance with audit and operational regulations and guidelines.
18+ months interacting with customers and 6+ months teller experience.
Mentoring and/or coaching experience in customer service and/or sales environment. Proven experience exceeding sales and customer service goals. Strong communications skills. Detail oriented. Ability to comply with policies and procedures. Ability to work a schedule that includes working weekends and some holidays.
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