Service Manager I - III (Dock)
Fedex Ground 257 reviews - Halethorpe, MD

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This position is responsible for managing the operations: the load and unload, train package handlers and provide customers with superior customer service. This position will also manage the efficient sorting, delivery and handling of packages. Implement process guidelines from the field operations policy and procedures. Follow established guidelines and standards to produce the highest quality, safe and clean environment.

Essential Functions:
Facilitates the team within the area of responsibility.
Maintains quality service by establishing and enforcing organization standards.
Conducts presort meetings to communicate values, strategies and objectives; assigns accountabilities; plans, monitors and appraises job results; develops a climate for offering information and opinions; provides educational opportunities.
Manages package handlers, package loading and unloading, routing, proper documentation and procedure control for hazardous material shipments and management.
Handles equipment malfunctions and/or immediately notifies major and potential problems to maintenance department.
Accurately enters load and shipping information into the facility's computer system.
Manages computer systems utilization, paperwork accuracy and procedural consistency.
Processes loads and misload information.
Responsible for confirming compliance with safety rules and programs; manages FedEx Ground safety programs, investigates problems and recommends corrective actions.
Maintains condition of dock work area.
Performs other duties as assigned.

Minimum Education:
High School Diploma, Bachelor's degree preferred

Minimum Experience:
Previous experience in a dock setting preferred

Required Skills - Abilities and/or Licensure:
Ability to develop and effectively implement field operational processes.
Ability to work productively in a team environment.
Ability to mentor, coach and act as a knowledge resource to other employees.
Knowledge of concepts, practices and procedures used in field operations and transportation regulations.

About this company
257 reviews
What makes FedEx Ground one of the nation’s top workplaces? The answer is simple: The people behind our outstanding service. In fact, our...