Service Representative (SOCH - Antepartum Fetal Testing Unit)
Sisters Of Charity Hospital - Acute - Buffalo, NY

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SERVICE REPRESENTATIVE – ANTEPARTUM FETAL TESTING UNIT (SISTERS OF CHARITY HOSPITAL ): The service representative for the antepartum fetal testing unit performs receptionist and clerical functions including appointment scheduling, billing, coding, chart maintenance and ordering supplies.

REPORTS TO: Coordinator, Ob/Gyn Services

SUPERVISORY RESPONSIBILITIES: None

SKILL AND EDUCATIONAL REQUIREMENTS (MINIMUM):

Educational Requirements
· Associates Degree or certificate of completion of medical secretarial training course
Experience Requirements
· 1-2 years previous medical office experience
Knowledge, Skills and Ability
· Ability to meet all secretarial demands;
· Courteous telephone etiquette;
· Excellent communication and interpersonal skills;
· Sensitive to the needs of patients;
· Knowledge of medical terminology;
· Knowledge of third party payer, ICD-9, and CPT-4 coding;
· Knowledge of office equipment, including computer experience;
· Ability to work independently.
SPECIAL REQUIREMENTS (TECHNICAL/PHYSICAL:

Environment
· Normal heat, light space, and safe working environment; typical of most office jobs.
· Occasional exposure to one or more mildly unpleasant physical conditions.
Physical Effort
ACTIVITY & STRENGTH: (LIGHT)
Low Lift (floor to knuckle): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Mid Lift (knuckle to shoulder): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
High Lift (shoulder and above): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Full Lift (floor to shoulder): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Carry: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Push: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Pull: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Overall Strength Category: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Dictionary Of Occupational Titles
Constant (C) 67-100% Workday
Frequent (F) 34-66% Workday
Occasional (O) 0-33% Workday
Not Present (N)
Activity - Job Demand
Walk – Frequent
Climb Stairs – Occasional
Stoop – Frequent
Kneel – Occasional
Crouch – Occasional
Reach (immediate) – Frequent
Reach (overhead) – Occasional
Handling – Frequent
Fingering - Frequent
Sitting – Frequent
Standing – Frequent
Push Cart - Occasional
Pull Cart - Occasional
INTERNAL/EXTERNAL RELATIONSHIPS:
Internal
· Works cooperatively with the nurses, sonographers and physician staff. Maintains excellent interpersonal skills and conducts her/ himself in a professional and courteous manner.
External
· Works cooperatively with other departments within the hospital and offices of referring physicians. Demonstrates compassion for the needs of all patients. Prioritizes based on expressed concern. Maintains confidentiality in all patient matters.

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