Job Title: Service Specialist
Clearance: TS/SCI with Polygraph
Shift: Rotating Day, Swing, Mid Shift work required
Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT "hands-on-the keyboard" user into the IT environment. Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods. Also acts as the interface to the Agency mission-specific service IT user or infrastructure.
Will be working
Level III: High School Diploma/GED and 9 years experience, or Associate's Degree and 7 years experience, or Bachelor's Degree and 5 years experience, or Master's Degree and 3 years experience, or Doctorate and 1 year experience.
ITIL v3 Foundations certification or ITIL V3 Foundations or Bridge certification
HP Service Manager 7.11 End User Training
A+, or Network+, or SSCP
The Agency Consulting Group (ACG) is a Service Disabled Veteran Owned Small Business headquartered in Columbia, MD. ACG's area of expertise is the development and sustainment of our customers' IT infrastructure allowing them to successfully support their mission. To support our customers with the most advanced solutions, ACG has formed strategic partnerships with the leading providers of specific technologies related to our core capabilities. These are partnerships which no other small business can claim and provide our employees with unparalleled experience, training and professional development opportunities.
At a glance, ACG has strategic and authorized partnerships with:
Oracle, formally Sun Microsystems
At ACG, our corporate culture centers on values that are important to our employees, their families and the customers we serve. We pride ourselves on the skills and devotion our people bring to the performance of their work. We are constantly looking to hire the Intelligence Community's best technical talent. Please visit www.acg-hq.com for more information on how you can join the ACG team.
ACG, Inc. is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, marital status, age, color, sex, national origin, religion, veteran status, disability or any other characteristic protected by law.