Service Support Tech II (742-702)
Santander Consumer USA Inc - North Richland Hills, TX

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Santander Consumer USA Inc. (“SCUSA”) is a leading consumer finance company, whose core business is indirect, direct and third-party originations and servicing of auto loans. With its Drive®, Santander Auto Finance and® brands, SCUSA’s finance programs help consumers with less-than-perfect credit purchase vehicles. The company began originating loans in 1997, and is headquartered in Dallas with satellite offices throughout the U.S. We are owned by global banking leader Banco Santander (NYSE: SAN), which was named “Best Bank in the World” by EuroMoney Magazine, and one of the “Top 10 Safest Banks” by Global Finance Magazine. Associates who work for SCUSA are provided with comprehensive benefits, including a Medical PPO, Dental and Vision plans, 401(k) with 100% matching up to 6%. Employees also receive Paid Time Off, paid holidays, Life/LTD/STD Insurance as well as numerous voluntary products such as Medical and Dependent Care FSA, and more. SCUSA is an equal opportunity employer.

Performs a variety of administrative and technical work related to the coordination, control and maintenance of personal computers, printers, telecommunication devices, and other IT related hardware within the organization to insure compatibility and integration with IT strategies.
Ability to effectively respond to routine customer calls Ability to use proper grammar and spelling in documenting trouble tickets Ability to use the organization""s trouble ticket system to log calls, update status and document resolutions Ability to escalate problems to the appropriate IT group for resolution Understanding of the benefits of using the corporation""s standard greeting in supporting customers Ability to effectively answer customer questions about desktop systems and telephones. Ability to provide customers first level troubleshooting assistance Knowledge of latest IT technologies and how they may apply Working knowledge of the responsibilities of the help desk operator Ability to identify, manage and overcome barriers to communication Ability to independently operate a help desk and assist customers with needs and problems Ability to effectively communicate with customers Knowledge of the organization""s hardware and software usage policies and ability to apply policy in supporting customers Ability to install, configure and provide instruction on basics of using common office software tools - Ability to solicit customer feedback and use the information to improve customer service Ability to assist and provide instruction on the use of the organization""s telephone system Ability to employ basic procedures for user account management and access Ability to support the organization""s printer systems Ability to 4 10 hour work days per week as scheduled

Required Skills

1-2 years Help Desk/End User Support experience Excellent verbal and written communication skills. Demonstrable analytical capability High capacity for learning Highly collaborative Microsoft Active Directory Windows XP Operating Systems: Must be able to install and properly configure all operating systems. Standard Software: Must be proficient in Microsoft Office 2003-2007 Professional Suite and Microsoft Outlook 2003-2007. Basic understanding of help desk software for opening, documenting, closing, and follow up on service calls. Successful candidate must also possess the aptitude to learn and support custom SCUSA applications. High School Diploma/GED - A+, Network +, MCT or MSCE preferred Overtime work may be required as needed to adapt to business change.

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We are an Equal Opportunity Employer

About this company
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In 1995, a group of young entrepreneurs thought they could make their mark on the world of automotive finance by thinking a little bigger...