Service Support Technician - New York
Illumina 34 reviews - New York, NY

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Responsible for maintaining and repairing Illumina products at customer sites.

Tasks and Responsibilities:

• Maintain and repair Illumina equipment
• Troubleshoot customer reported problems.
• Monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Contact customer within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
• Manage parts, tools and administrative duties.
• Build and help strengthen strong customer relationships
• Develop best practices that will meet evolving customer needs

• Perform equipment upgrades and new installations.
• May help edit, write and modify Service and Training manuals, Field Service Bulletins, and SOPs.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Educational Background:

• AS in Electrical/Electronics, Mechanical, or related degree.

Preferred Experiential Background:

• 2-4 years experience in related field.
• Experience trouble-shooting and repairing complex opto-electrical and mechanical equipment onsite preferred.
• Knowledge and experience in the biotechnology/biomedical industry, or applicable military experience preferred.
• Experience using electronic trouble-shooting equipment; e.g. DVM, Oscilloscope, etc. preferred.
• Technical knowledge of computer hardware, Windows OS, and networking.
• Strong communications (written and verbal) and customer relation skills.
• Strong interpersonal skills and telephone skills are required.
• Strong planning, scheduling, and prioritization skills

Equal Opportunity Employer

About this company
34 reviews
Illumina elucidates the human genome. The firm makes tools used by life sciences and drug researchers to isolate and analyze...