Service Systems Engineer
KLA-Tencor - Milpitas, CA

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Company Overview

KLA-Tencor Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years. Headquartered in Milpitas, Calif., KLA-Tencor has dedicated customer operations and service centers around the world. Additional information may be found at .

Business Unit

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.


As a service systems engineer, you will be actively engaged in improving KLA-Tencor's advanced semiconductor optical metrology products, and the service teams which support them. You will be based in Silicon Valley and work in a globe-spanning team.
Gain a systems-engineering level knowledge of highly complex, leading edge systems by working with the product development team. The systems include optics, electronics, mechanical components, and custom software and algorithms. Assess systems with respect to design for reliability, stability, and serviceability Participate in the development and testing of diagnostics and spec tolerances Act as a two-way conduit for information transfer between the engineers who are responsible for designing our products and field service teams who are responsible for product maintenance and support Gather and analyze data from systems populations at customer sites to identify sources of systematic issues, including technical, process, and people-based issues Help develop and document technical service procedures Train support personnel such as tech support and field service engineers Assist in developing training materials Respond to situations where field service engineers have failed to resolve complex system performance problems, by providing written plans of action by e-mail or hands-on assistance at customer sites in the US, Asia, and Europe Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations Take a proactive approach to improving service quality and profitability The person who will thrive in this kind of job is interested in technology, human factors, and business, is motivated by helping others succeed and by driving improvements, and enjoys communicating, building working relationships, and influencing people.

Preferred Qualifications

Results oriented and driven to excel. Enjoys teaching, troubleshooting, working with groups of people, and explaining complex things as simply as possible. Strong analytic and data analysis skills. Experience with analytical software such as Matlab or JMP is desirable. Excellent oral and written communication skills. Ability to work effectively in multidisciplinary, multicultural teams and to take a leadership role when needed. Quick grasp of challenging, complex technical information. Natural curiosity, inventiveness, and an interest in making things work better. Multi-lingual proficiency in English plus Japanese, Korean, Mandarin, German, or French is desirable.

Minimum Qualifications

Qualifications: Recent Ph.D. graduate in Physics, Optics, Electrical Engineering, or related technical field or euivalent experience. Hands-on experience designing, building, and/or troubleshooting complex instruments, such as experimental research instruments. Knowledge of optics, electronics, software, and/or mechanical systems. Availability for travel both domestically and internationally (< 25% time). Ability to work non-standard working hours if needed.
KLA-Tencor is an Equal Opportunity Employer.

Equal Employment Opportunity

KLA-Tencor is an Equal Opportunity Employer.

About this company
49 reviews
KLA-Tencor is hard-core when it comes to hunting down chip flaws. One of the world's largest makers of process control equipment for...