Service Technician - Columbia, MD
Capitol Office Solutions - Columbia, MD

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DESCRIPTION

Capitol Office Solutions (COS) is a subsidiary of Xerox Corporation. We are the elite sales and service provider of office technology solutions and partner with key industry leaders including Xerox, Canon, Kyocera, Hewlett Packard and Konica Minolta. We're headquartered in Columbia, MD and have offices in Washington D.C., Tyson's Corner, and Winchester, VA. We're a locally run company trusted by the region's businesses since 1976. Our decentralized management philosophy allows for very responsive and personalized customer service and support. We offer extensive product, service and sales training, very competitive benefits and compensation package, a positive working environment with an excellent opportunity for advancement.

DUTIES

Repair and perform preventative maintenance on the full line of black and white and production color digital copiers, faxes, printers or scanners.Establish and maintain a professional relationship with each individual customer.Will be assigned to and is responsible for an individual territory.Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others.Will provide support to the Capitol Office Solutions Sales Department ensuring complete customer satisfaction.

QUALIFICATIONS

High School diploma or equivalent and 5-10+ years copier service or industry related experience. Associates degree preferred.Strong customer service skills.Strong relationship management skills with customers and personnel within the organization required. Strong organizational skills and ability to use troubleshoot digital copiers required.Strong computer/networking skills required.Ability to work evening and weekend hours during peak periods.Must have strong ethics and work as an effective, collaborative team member. Physical Demands/Working Conditions: Ability to work under stress/pressure to meet deadlines and financial objectives. Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice..Valid driver's license and minimal level of auto insurance coverage required. Repair and perform preventative maintenance on the full line of black and white and production color digital copiers, faxes, printers or scanners.Establish and maintain a professional relationship with each individual customer.Will be assigned to and is responsible for an individual territory.Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others.Will provide support to the Capitol Office Solutions Sales Department ensuring complete customer satisfaction.

Capitol Office Solutions - 2 years ago - save job
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