Service Technician-HVAC
AGL Resources, Inc. - Lombard, IL

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Company Information:
AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. As the nation's largest natural gas-only distributor based on customer count, AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than one million retail customers through its SouthStar Energy Services joint venture and Nicor National, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. For more information, visit www.aglresources.com.

Responsibilities:
Job Summary: Knowledge to diagnose and repair all residential equipment; ability to promote products and maintenance agreements associated with the service and repair business; must be refrigerant certified; valid drivers license to drive a company truck.
Diagnose and repair customer equipment to keep total customer comfort.
To respond to service calls in a timely manner to ensure a timely repair.
To inform customers about the need to repair or replace equipment as necessary.
To inform customers of preventive maintenance to ensure less costly breakdowns of equipment efficiency.
To treat the customers home with care.
To give total customer satisfaction by representing the company in a professional manner.
To communicate with the office concerning customer concerns so these can be addressed to satisfy the customer.
To be a safe and courteous driver while keeping travel time to a minimum.
To follow all safety procedures to ensure a safe working environment for myself and others.
Must continue education of HVAC through classes the company requests attendance.
Must be able to reach, bend, extend and lift 50-60 lbs.
Must be able to work in all weather conditions.
Must not be afraid of heights

Functional Expertise:
Continuously provide the customer with the highest levels of customer service
Understands and comply with all safety policies
Demonstrate a high level of technical competence

Business Acumen:
Examine relevant issues to have maximum time effectiveness
Identify and make effective use of travel time
Utilized a variety of analytical techniques to solve problems

Engagement:
Develops strong credibility with subordinates
Demonstrate the ability to diagnose problems or conditions

Education, Certifications/Licenses:
Required:
High School or GED
Must continue education of HVAC through classes the company requests attendance.

Related Work Experience:
Required:
1 to 3 years minimum experience

Specific Skills& Knowledge:
Required:
EPA Certification Type1 and 2 or Universal

Working Conditions/Physical Requirements:
Must be able to reach, bend, extend and lift 50-60 lbs.
Must be able to work in all weather conditions.
Must not be afraid of heights.

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

AGL Resources is an Equal Employment Opportunity and Affirmative Action employer. We maintain a drug-free workplace.

CareerBuilder - 15 months ago - save job