The Shop/Operations Manager, is responsible for assisting the Store Manager in managing the daily operation of a retail business unit. This includes meeting or exceeding sales and profit goals on a monthly and annual basis while leading a team of professionals that deliver exceptional customer satisfaction. The Shop Manager is responsible to communicate with their team and supervisor regularly, insure compliance with all company policies, government regulations, safety standards, and utilize good common sense.
- Must be able walk/stand for extended periods of time, up to 6-8 hours per day.
- Must be able to climb, balance, reach with hands and arms, stooping, kneeling, use hands and fingers to handle or feel, works near dust or airborne particles
- Must be able to use a computer keyboard and view a monitor for extended periods of time.
- Must be able to travel for business throughout US and Internationally.
- Must be able to lift a minimum of 50 lbs consistently
- Must be able to ride a bicycle
- Climbing ladders and reaching over head height may be required
Responsible for assisting the store manager in driving sales and profitability of the store which includes but is not limited to:
- Meeting and/or exceeding sales and margin plans
- Achieving expense plans and managing budgets inclusive of payroll
- Cash management inclusive of daily balancing
- Comply with local, state, and federal laws
- Comply with company policies and procedures
- Successful and timely completion of administrative details that include but are not limited to: new hires, terminations, inventory management, cash management, etc.
- Routinely conduct audits, take corrective and preventive actions when necessary i.e. cash drawer---balancing---credit card authorization processing….
- Maintaining adequate inventory levels and control of assets
- Other duties as assigned by the store manager
Duties and Responsibilities
- Excellent leadership qualities-must assist the store manager to lead and inspire a group of retail associates to exceed targeted goals.
- Must be able to assist in supervising a team that may include other assistant store managers, bicycle maintenance personnel, and sales associates.
- Retail sales background and or bicycle mechanical background
- Assists store manager in recruiting, hiring, and training and develops a motivated team.
- Supervises and coaches team to reinforce success and correct deficiencies when necessary.
- Basic retail operational knowledge -Opening, closing, stock keeping and store keeping, and inventory management
- Knowledge and experience in using retail POS systems.
- Maintains high stock keeping and housekeeping standards in store and stockroom
- Insures building is in optimal condition for customers both inside and outside
- Oversees the maintenance and repair area, keeping tools and parts in working order and in stock and insuring customer satisfaction
- Insures proper inventory levels through execution or communication.
- Delivers on all performance measures consistently-sales and margin as well as the quality of the sale, (additional items, customer data capture, types of products sold).
- Utilizes good judgment to plan and accomplish goals.
- Ability to solve practical problems and deal with situations where there will be various paths to best solution, based on experience, brand development, customer satisfaction, and profitability.
- Demonstrates exceptional customer satisfaction skills, resolves conflicts and issues in a timely manner for mutual benefit at store level.
- Excellent communication skills, both written and verbal. Seeks appropriate approvals when necessary to complete tasks or when demonstrating initiative on a new task.
- Must be able to read, write, and speak clearly in English, although some locations may require a bi-lingual skill, (Spanish), as well to effectively communicate with staff and customers.
- Ability to multi-task in a high volume environment.
- Build positive relationship with peers, subordinates, customers and suppliers.
- Continuously evaluates processes and results and search for methods of improvement, communicating if necessary.
- Follow internal controls and company policies as set by company and job function.
- Contribute to the success of company by leading or assisting with other projects and tasks as assigned
- 1-3 years of retail management experience required
- High school graduate, college degree preferred
- Understanding of bicycle maintenance and operation
- Ability to use power tools in a safe manner
- Passion for fitness and cycling
- Competitive, entrepreneurial, organized and collaborative