Shuttle Driver
DoubleTree Hotel Boston - Bedford Glen - Bedford, MA

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Driver, Shuttle Driver,

JOB OVERVIEW

Drives the hotel vehicles transporting hotel guests to/from assigned destinations safely, efficiently and courteously. Adheres to all local and state driving laws. Ensures safety and security of passengers and vehicle.

ESSENTIAL JOB FUNCTIONS

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Review log book (meet with Supervisor) to learn daily business activity and assignments.
  • Inspect vehicle for damage; document required repairs.
  • Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels).
  • Inspect vehicle for cleanliness, inside and out; rectify any deficiencies.
  • Communicate vehicle maintenance needs to Director of Guest Services.
  • Remain in assigned post position, maintaining correct stance.
  • Obey all traffic and driving regulations.
  • Remain on scheduled route at all times.
  • Ensure the safety of all passengers and their belongings.
  • Drive the vehicle to transport guests/visitors to and from designated destinations.
  • Meet and greet designated passengers for pick up areas.
  • Communicate any delays, problems and passenger needs with the hotel by radio, using proper codes.
  • Load/unload passengers' luggage into/out of the vehicle.
  • Maintain conversation with passengers according to their needs.
  • Follow designated procedures for vehicle breakdowns and accidents.
  • Document all trips accurately prior to the start of and at the conclusion of each.
  • Answer vehicle/department telephone within 3 rings using correct greeting and telephone etiquette.
  • Ensure security of vehicle keys.
  • Park vehicle in designated location when not in use.

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