The Site Supervisor performs on-site quality assurance inspections of customer locations to ensure quality customer service level expectations are met by Security Officers. Responsibilities include:
Conduct on-site quality assurance inspections as directed by branch management.
Maintain consistent management practices that promote low turnover, Non Billable Overtime, and excellent service to our customer.
Maintain a proper and sustained documentation process of all disciplinary actions, incidents, and overall daily activity will be practiced.
Maintain correct documentation with DAR's and Incident Reports.
Maintain an active and consistent communication pipeline with the client. This includes officer discipline and incident reporting with respect to the client site location.
Complete other duties as assigned.
JOB SKILLS AND RESPONSIBILITIES:
High School Diploma or equivalent required.
At least 1 year of security experience is required.
Must have a valid state security officer license, if applicable.
Must have a valid driver's license and acceptable driving record.
Must have the ability to train employees to perform tasks.
Basic knowledge of Microsoft XP, Office, and Excel. AS400 experience a plus.
Must be able to work in a fast-paced working environment.
He/she must be customer service oriented.
The successful candidate will pay close attention to detail.
He/she must embody U.S. Security Associates' values as a highly visible representative of the branch and set high standards for him/her and others.
The successful candidate will be capable of prioritizing tasks and setting priorities during the work shift.
He/she will have the ability to use sound judgment in making field leadership decisions.
Position based at the branch or client sites. Requires the ability to work in a fast-paced, multi-faceted environment.
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
U.S. Security Associates (USA) is one of America's largest security companies, delivering uniformed security services, consulting and...